Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise and Attractions offering clients and partners a 360-degree data and analytics-fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.
UNIVERSITY OF MIAMI
The University of Miami has entered a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities. In addition, Legends will represent the University in developing campus-wide strategic partnerships. As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options.
THE ROLE
The Assistant Vice President, Ticketing and Revenue Generation will lead the Legends ticket operations team at the University of Miami. This role is responsible for elevating all aspects of ticket operations and driving them to be best-in-class in the industry. This individual must be results-driven, possess an optimistic team-first attitude, and have excellent organizational and leadership skills.
ESSENTIAL FUNCTIONS
Create a solution-oriented Ticket Operations department that advances the revenue generation objectives of University of Miami Athletics. Work collaboratively with key stakeholders to develop and implement the overall ticketing, sales, and service strategies to maximize revenue and customer satisfaction in conjunction with the expectations of the University. Main point of contact for all matters related to ticketing partners including primary and other distribution partners. Support the sales and marketing teams with their outbound sales efforts. Proactively monitor ticketing best practices across the industry to ensure University of Miami Athletics is at the forefront of ticketing. Analyze historical and current sales data and performance metrics to determine future sales campaigns and new lead sources for the ticket sales and service teams. Work with Consumer Marketing team to create dashboards and virtual CRM reports to manage and track campaign performance and productivity. Foster a strong, collaborative, cohesive culture across units and the overall team. Develop strategic renewal campaigns with omnichannel touchpoints targeting at-risk accounts. In coordination with Membership teams, develop and implement annual fund solicitation and touchpoint campaigns. Participate in planning meetings to discuss organizational revenue opportunities and collaborate with other stakeholders to support and further the department’s goals. Assist in the creation and management of a budget and business plan. Responsible for daily revenue tracking, campaign management, and the regular communication of ticket sales and renewals across all sports to Legends leadership and other key stakeholders. Other duties/assignments as assigned.QUALIFICATIONS
Bachelor’s Degree 10 Years of experience in ticket operations 3 years of management experience Proficient in CRM (Salesforce/Microsoft Dynamics) and ticketing platforms (Paciolan/Archtics) Personal and professional communication skills to interface with all levels of a company, both internally and externally Ability to strategize towards achieving big-picture initiatives while possessing the necessary attention to detail to ensure high-level execution each step of the way. Understanding and fluency in data and analytics Motivated self-starter, with exceptional organization, strategic thinking, and personal leadership skills. Exceptional organizational skills Strong problem-solving skills and general creativity Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays.COMPENSATION
Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On-Site Coral Gables, FL
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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