Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Clearwater Beach Marriott Suites on Sand Key can mean for you! Overview Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? We are looking for a committed At Your Service Agent (AYS) who is passionate about customer service. The successful candidate will operate the hotel switchboard in an efficient, professional, and courteous manner, maintaining Marriott brand and hotel service standards. The AYS Agent will respond to guest inquiries about hotel Information, dining Information, and direct calls appropriate to the hotel personnel. The primary responsibilities include but are not limited to: Uses private branch exchange (PBX) switchboard to connect interoffice and house calls Answers, screens, and routes outside and in-house calls, in an efficient manner, maintaining standards. Keeps record of requests placed by guests and ensures requests are completed Operates radio system to relay in-house messages and information Inputs wake up calls Places welcome calls to guests, enters in room service orders, accepts and logs packages, enters in GXP work order requests, and completes any additional input requests of guests or staff as needed Understands and can react to emergency situations and procedures Utilizes PBX and front office computer system Initiate a positive guest experience with the hotel Coordinate emergency communications to the fire and emergency response units Understand all hotel emergency procedures and coordinate communications during fire, health, and elevator emergencies. Accept all messages for in house, expected arrival and function guests and ensure their efficient and timely distribution Review daily listings of upcoming hotel events Develop general hotel operational background to provide information to guests Report on telephone-related problems to Front Office Manager Assist guests with dialing instructions as requested Accepts time and charges from outside operators; deliver to Front Desk to ensure the timely posting of these charges to the guest's account