Job Description: Brown University Athletics is currently seeking candidates for the Athletics Ticket Representative. Located in Providence, Rhode Island, and a member of the Ivy League, our intercollegiate athletics program consists of 34 varsity teams with approximately 1,000 athletes who participate within the National Collegiate Athletic Association (NCAA-D1). This position is responsible for selling tickets and will-call at various athletic events. Job duties and responsibilities include, but are not limited to: + Providing excellent customer service at home athletic events + Process sales in AudienceView ticketing system + Ensure PCI compliance with cash control process + Managing complimentary tickets at will-call + Scanning tickets and all-season passes + Assisting guests with online ticket purchases at varied athletic events + Assisting guests to their seats and/or reviewing their tickets to monitor access to reserved seats/hospitality sections Qualifications + Prior experience in customer service or hospitality industry + Prior experience with event tickets or cash handling + Ability to handle conflict and pressure and direct question and complaints to the appropriate person + Math skills to accurately calculate charges and make change in a high pressure situation + Requires knowledge of, or demonstrated ability to learn specific ticketing protocols and rules pertaining to Ivy League and NCAA + Possess a willingness and ability to support a diverse and inclusive environment. + Basic proficiency in Excel, Word, internet and email capabilities. All offers of employment are contingent upon successful completion of a background check and education verification satisfactory to Brown. Benefits of Working at Brown: Information on the Benefits of Working at Brown can be found here (https://www.brown.edu/a-z/benefits-working-brown) . Recruiting Start Date: 2024-06-10 Job Posting Title: Athletics Tickets Representative Department: Athletics and Recreation Grade: Grade 4 Worker Type: Employee Worker Sub-Type: Seasonal/Intermittent (Fixed Term) (Seasonal) Time Type: Part time Scheduled Weekly Hours: 12 Position Work Location: Onsite Submission Guidelines: Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application. Still Have Questions? If you have any questions you may contact employment@brown.edu. EEO Statement: Brown University is an E-Verify Employer. As an EEO/AA employer (https://go.brown.edu/equal-employment-opportunity) , Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.