Job Description:

ATR is the world's number one aircraft manufacturer in regional aviation providing a new generation of turboprops. We are a joint venture between two European aeronautical heavyweights, Airbus and Leonardo.

ATR Americas (AAS) is the primary hub for supporting the Americas and Caribbean regions. The dedicated team comprises departments such as Support & Services, Quality, HR, Commercial and Finance. Based in Miami, our Training Center reflects ATR's commitment to tailored training programs aligned with aircraft characteristics and operator needs.

From the world’s largest cities, to our planet’s most remote regions, our purpose is to deliver air travel to people, communities and businesses in an innovative, sustainable and modern way.

If you strive for excellence, are driven by ambition, trust and respect as we are, then get your career off to a flighting start with ATR!

Our leadership profile:

People Centric     Entrepreneurial       Inspiring           Exemplary        Innovative           Humble

At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages!

We are looking for Head of GMA and Repair services to come onboard in our Customer Support & Services Directorate

Your Mission

An opportunity for a “Head of GMA and Repair services” has arisen within Customer support and Services in ATR Americas.

In your new role, you will be responsible for the execution of Customers contracts by ensuring ATR Americas fulfill all its contractual obligations to ensure Customer satisfaction.

You mission will consist in:

Manage the GMA Contracts management and repair teams (3 contract managers + 2 Repair administrators):Manage human resources, foster continuous two-way communication, establish training, suggest and support career development plans for department personnelOrganize, lead and manage the skills and the resources necessary to carry out all activities required to meet ATR needsManage priorities of the teamLocal Contract

CONTRACT MANAGEMENT:

Be responsible of overall customer satisfaction;Manage & support communication with GMA customers;Act as the escalation focal point of the Customer for Support & Services contractual deliverables and support Sales;Manage operational aspects & financial profitability of GMA Contracts (PbH solutions);Ensure follow up of overall ATR Americas support & services teams performance related to contractual activities;Technical & operational transversal managementRetrofit activitiesReliability issues follow upObsolescence managementOverall monitoring of commercial aspectsContractual regularizations in the frame of customer operations & contractual clausesProfitability follow upDiscrepancies follow up & closingATR Americas Internal teams coordinationTo ensure a smooth and efficient contract set up & EIS (Enter Into Service)Coordinate and follow internal actions plan to ensure customer satisfaction according to GMA contracts commitments and/or customers’ requests/claims,Follow main indicators and drive actions for improvement related to other team performance (service level, parts shortage, financial topics…)

REPAIR SERVICES:

Ensure operational link with Ho Repair Management in Toulouse; Manage Repair Service Providers logistics and economics performancesEnsure Service Providers performance is in line with its contractual obligations (SPT, OTD) and set up improvement plan when necessary;Ensure Service Providers quality of service;Contribute to GMA Costs and DMC reduction by ensuring Service Providers apply contractual flat rates and challenge exclusions and warranty application;Manage Repair Management Subcontractor on the administrative tasks and ensure worldwide alignments with repair processes and KPIs.

About you

5-10 years experiences in AeronauticsRequested skills:Contract managementKnowledge of A/C maintenance & support activitiesExcellent customer relationship / Customer orientedMulti-functional team coordination & team workFinancial and economics basicsManagement experienceGood experience on SAPMS Office (Excel, PPT)Fluent in EnglishRight to live and work in the US and no restriction to working or travelling inside the United States or other parts of the Americas… but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers!

Our Recruitment Process

The Manager will contact youInnovative and digital assessmentTo get to know you better: interview with Manager, HR Recuiter, Managing Director

What we offer

             Highly competitive compensation package

             Work-life balance Work-life balance (remote working, paid time off…)

               Well-being / health (supplementary health & welfare coverage, retirement plan…)

               Career paths enabling employees to develop their skills and build a professional project

                Wide choice of development programs for soft and hard skills

          

               Diversity and inclusion: Over 1200 men & women with more than 35 different nationalities work together in ATR !

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Avions de Transport Regional (ATR) GIE

Contract Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.