DescriptionWhy Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

Responsibilities Monitors the operation of assigned slot machines and participates in the payment of manual jackpots. Responsible for the replenishment of ticket printer paper & the exchange of currency as requested by

customers.

Interacts with players to ensure a positive gaming experience & to issue complimentary amenities per

company guidelines.

Adheres to regulatory, departmental, and company policies in an ethical manner, including those

pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are

valid and up to date.

Actively patrol assigned sections for opportunities to surprise & delight guests with the slot

entertainment experience by creating a fun, high-energy environment through the celebration of slot

wins and building players' perception of luck, attentive, upbeat, and enthusiastic behavior during each

interaction throughout the shift.

To identify and inform guests on the casino floor playing machines without slot cards, the benefits of

becoming a club member and creating membership.

Clearly communicates functionality of Slot Floor (i.e., ATMs, Ticket Redemption Machines, and general

ticket in/ticket out processes). Responds to the right customers in the right order for service requests

including slot candle lights, radio, and customers while meeting or exceeding department service

standards.

Resolves minor guest complaints through the use of our service recovery procedures with a sense of

urgency and empathy with approved levels of authority

Keeps slot areas clean, secure, and well maintained. Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies,

and procedures.

Must be able to work in an environment with secondhand smoke, loud noises, and large crowds. Must be able to stand and walk for prolong periods of time (7+ hours). Always follow the Company Service Standards model. Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and

weekends.

Other duties may be assigned at any time. Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed are representative of the knowledge, skill and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability

to learn multiple gaming software applications. Ability to learn software applications quickly.

What’s In It For You Competitive Salary with annual performance reviews Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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