JOB SUMMARY: 

The High Roller Ambassadors (Operations) are responsible for greeting guests (singly or in groups), performing basic security bag checks, loading and unloading the High Roller cabins, operating High Roller systems, answering questions about the High Roller and LINQ, and performing audience control.

 

KEY JOB FUNCTIONS:

Follow the basic principles of Safety, Courtesy, Show, and Capacity as they relate to the High Roller. Work in one of the job areas listed below Ticket Taker Security Bag Checker Grouper Loader Unloader Control Tower Ticket sale upgrades Group/VIP Reception Guest Relations Demonstrates the highest level of guest service and attention during the guest’s contact with the High Roller organization. Involve supervisor to resolve customer service problems as necessary. Works in collaboration with other employees to create a safe, exciting experience for the High Roller guest. Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, and gaming regulations. Actively involved in Total Service initiatives. Must be able to work various shifts and hours to include holidays and weekends. Stays informed of property promotions, programs and amenities.

 

EDUCATION and/or EXPERIENCE: 

High school diploma.

 

QUALIFICATIONS:

Willingness to work at different workstations within the High Roller area, including outdoors locations. Possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. Ability to think independently in making decisions to maximize customer service experience. Ability to effectively manage time and perform multiple tasks simultaneously.  Excellent interpersonal, communication, problem solving, and analytical skills required.  Must meet professional appearance standards as prescribed by company policy. Must be able to listen and respond to visual and aural cues.  Mobility skills to move quickly and easily around noisy high-volume establishment. Must be able to lift 35 lbs. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

 

WORK ENVIRONMENT:

May be exposed to hot/cold/windy conditions. May be required to stand for extended periods of time. Must wear designated uniform as described in High Roller procedures.

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.