Introduction to the role

Join our IT End User Service team, where you’ll play a key role in transforming the AV experience across our global meeting rooms, collaboration spaces, and working environments. Collaborating with cross-functional teams, you’ll take charge of improving and innovating solutions that directly impact how our employees connect, collaborate, and communicate. You’ll work with cutting-edge AV platforms, ensure seamless integration, and help drive the evolution of workplace technology.

Role and responsiblities

As part of a dynamic and collaborative team, your responsibilities will include:

Driving continuous improvement: Own and execute enhancements to our AV services, making sure our solutions are always evolving to meet user needs.End-to-End ownership: Take charge of implementing functional demands prioritized by the Product Owner, delivering impactful results in iterations.Collaboration and standardization: Work closely with stakeholders, corporate real estate teams, and construction partners to ensure smooth deployment of AV systems globally. Lead efforts in standardizing and automating services for maximum efficiency.Cross-functional collaboration: Actively engage with DevOps teams and other departments to ensure services are integrated and stable across the organization.

The tech-stack you will work with:

Microsoft Tools: Microsoft Teams, Teams Rooms, Surface Hub, Office 365.AV Hardware & Platforms: Poly, Logitech, Sennheiser, Biamp, Crestron, Samsung, and more.

Education and experience

Experience: Solid background in enterprise IT environments, especially around AV technology and infrastructure.Skills: High-level social, interpersonal, and communication skills. Fluent in English, both written and spoken.Tech expertise:Experience with Microsoft 365, Active Directory, Azure AD, networking, security, and cloud infrastructure.Knowledge of AV hardware/software, firewall rules, and datacenter management.Strong focus on security best practices.Certifications: Microsoft 365 certification (preferred), Agile/SAFe certification (a plus).Bonus Skills: Knowledge of Poly solutions, deep understanding of security protocols, GDPR basics, and a strong automation mindset.

Skills

A results-driven, out-of-the-box thinker with an analytical approach to problem-solving.A passion for continuous improvement and delivering high-quality solutions.Ability to work in an Agile/DevOps team environment, contributing to Kanban events and iteration planning.

If you're ready to help shape the future of work and drive innovation in a collaborative and dynamic team, we want to hear from you!

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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