As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 220 Hutchison Rd, Rochester, New York, United States of America, 14620 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 210205 Event&Classroom Mgmt-Students Work Shift: UR - Day (United States of America) Range: UR URG 112 H Compensation Range: $33.75 - $50.62 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** GENERAL PURPOSE: Applies advanced knowledge and skills to plan, design, create schematics and drawings, install, support, troubleshoot, and repair audiovisual (AV) systems and other equipment in technology-enhanced facilities for learning, classrooms, healthcare environments, performance venues and other public presentation spaces. Leads lower-level staff to bring projects from concept to completion. Ensures day-to-day operations and services run smoothly and maintains a consistent technology experience for all customers. Responds to support tickets. **ESSENTIAL FUNCTIONS** + Assists with coordination of projects. Assists with site surveys and needs analyses. Develops and manages schedules. Assists with system design and layout. Disseminates information, as needed, to coordinate work and resources. Identifies, tracks, and manages risk. Prepares estimates, quotes, invoices and/or bills departments for labor and materials used during projects. Executes billing according to finance team standards. Creates and maintains archival systems. Creates system schematics. Assists with order approval, submittal, tracking, and receiving. Tracks, stores, and moves equipment. Conducts system pre-build and programming activities. Trains end users as required. Creates user guides. Leads lower-level staff to ensure team runs smoothly. 25% + Designs and programs Audio Video systems. Creates system designs and control systems. Specifies devices and wiring to meet system needs. Programs Local Area Network architecture. Custom tunes audio systems. Leverages programming knowledge to ensure systems operate as expected and technology lifespan is preserved. Creates workflows, user guides, and strategies for system operation. 25% + Leads the installation of Audio Video systems. Creates actionable plans for technology installation. Collaborates with other departments to ensure project needs are met. Creates and references design documentation. Directs team members in the use of hand and power tools as needed. Mounts equipment and systems, designs and installs equipment infrastructure. Commissions AV systems by configuring, fine tuning, debugging, testing, and performing updates as needed. Utilizes past experience and training to maintain high quality of work. 25% + Performs maintenance activities. Provides ongoing user and system support. Updates and/or debugs device software/firmware as needed. Works to reduce system downtime and trouble calls. 10% + May supervise a staff of less than 3, including timekeeping, performance review, hiring/termination, and discipline. 5% Other duties as assigned. **MINIMUM EDUCATION & EXPERIENCE** + High School diploma or equivalent and 5 years of relevant experience required + College graduation preferred + Or equivalent combination of education and experience + Expert level construction/technology installation experience required + Experience with network configuration, CAD and equivalents preferred **KNOWLEDGE, SKILLS AND ABILITIES** + Expert level knowledge of hand and power tools and how to use them required + Ability to teach and learn from others required + Advanced understanding of LAN/WAN technologies, including design, hardware, and protocols required + Exceptional customer service skills, including outstanding verbal and written communication required + Excellent working knowledge of AV equipment. including but not limited to, flat panel displays, projectors, projector screens, PTZ cameras, wired and wireless microphones, video over twisted pair, web based video conferencing technologies, control systems, and general AV support required + Proficiency with Microsoft Office and other computer applications required + Strong Math skills required + Proficiency with hand/power tools, wiring/cabling and termination, low voltage wiring, trim-out and installation of wall and ceiling mounts required + Functional knowledge of physics principles as they relate to audio and video required + Advanced understanding of Apple Hardware, MacOS, Dell Hardware, Microsoft Windows, iOS and Android, etc. preferred **LICENSES AND CERTIFICATIONS** + A+ or Google IT Professional Certification upon hire required + Certified Extron Control Professional upon hire preferred + Certified Extron Control Specialist upon hire preferred + Crestron Technician Track upon hire preferred + Crestron Programmer Track upon hire preferred + Q-SYS Certification(s) upon hire preferred + Dante Level 1 upon hire preferred + Dante Level 2 upon hire preferred + Dante Level 3 upon hire preferred + InfoComm Certifications CTS-I/CTS-D upon hire preferred + Biamp Certifications upon hire preferred + OSHA Certifications upon hire preferred **EOE Minorities / Females / Protected Veterans / Disabled:** The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.