Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

This role concerns the provision of AV support services to internal clients. Key areas supported include; security compliance, laptop and AV equipment maintenance, room set-up and controls, audio and video conferencing and in-meeting support services under strict control by agreed deadlines.

The position requires a high level of competency relating to core IT capabilities including troubleshooting, communicating solutions, quality control, task management, inter-team dependencies and client management.

Purpose-led work you’ll be part of

As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:  

To provide a very client focussed and dedicated support service to include:

In room meeting & event support and setup

Product expertise

Equipment control and maintenance

Issue diagnoses, escalation and ticket management 

Meeting service targets and managing customer expectation

Assist users connect to MS Teams, WebEx, video conferencing calls & MS townhall.

Plan AV requirements in advance of upcoming meetings or events

Plan maintenance with 3rd party support

Developing and delivering specific AV training to team members

 

Event activities

Set-up of stage and mixing desk

Testing microphones

Testing visuals from laptops, tablets

Managing speakers and event organisers, ensuring your clear in what you can provide versus their expectations. Striving to provide the best service.

Planning for the unexpected during event

Dismantle of equipment post event and ensuring the rooms are returned to their normal use

Documentation

Maintaining procedural and technical documentation

Developing and communicating fixes to complex problems

Developing user guides and related material

Meeting preparation, minute recording and distribution (as required)

 

Lead/Contribute to Projects

Deliver required audio visual products or services.

 

The above is not an exhaustive list and will include completing any other reasonable task requested by management, which may include tasks outside the normal scope of this position.

Experiences and skills

3rd level related qualification

Minimum of 3-4 years’ experience in the focused use of AV hardware and software for a business in a medium to large company. 

Planning, organisational and strong interpersonal skills

Ability to work under pressure, meet deadlines and respond to changing priorities

Ability to prioritize client needs and deliver high-quality service

​Technical skills required: A high level of competence in the use and support of a range of AV software & hardware products

​​Experience with Crestron, AMX hardware and AVoIP (Audio Visual over IP)

Good understanding of IT/AV Networking

Knowledge of PowerPoint, Google Slides, MS Teams, MS Townhall, WebEx

Live event sound (microphones, laptops, tablets) and visual mixing

Issue diagnoses, escalation and ticket management 

Video conferencing and audio-conferencing knowledge

Ability to apply past AV experience to current situation to resolve issues and/or provide recommendation

PC, MAC and iOS knowledge and ability to troubleshoot basic issues

Experience supporting live broadcasts & webcasts 

CTS qualification (desirable)

Dante qualification (desirable)

AV Security experience (desirable)

AV Project experience (desirable)

Knowledge of Cisco Room Series equipment

Unlock your potential with PwC Ireland

We believe that challenges are better solved together. We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our most valuable asset is our people and we recognise you for it - ensuring you feel like you belong and that you are valued and rewarded for the great work you do everyday. PwC is an equal opportunities employer and creating a diverse workforce that is representative of the communities we serve is hugely important to us.

We believe this so much that we have signed up for the Business in the Community Inclusive Workplace Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

Our Inclusion First strategy puts inclusion at the heart of our culture - supporting an environment where individuality is embraced, diversity is celebrated and inclusion is valued. Check out our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

We will ensure that everyone is supported throughout and, if required,  provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Acoustical Engineering, Acoustical Engineering, Active Listening, Audio Design, Audio Editing, Audio Mixing, Audio Recording, Audio Systems, Audio Visual (AV), Audio Visual Services, Audio Visual System Automation, Audio Visual System Calibration, Audio Visual System Programming, Broadcast Engineering, Broadcast Programming, Broadcast Systems, Communication, Data Capture, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Interactive Audio, Live Audio, Optimism {+ 8 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date