Job Summary
The National Accounts Audit Supervisor supports the Billing Manager by overseeing audit activities related to billing operations. This role ensures that billing processes are compliant with internal controls and external regulations. The Audit Supervisor works closely with the billing team and other departments to identify and resolve issues while assisting in continuous improvement of the audit process.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Supervise the daily operations of a team of Audit Specialists, ensuring accuracy, efficiency, and adherence to established audit processes and standards.Ensure strict adherence to customer billing requirements as outlined in the SLA for each national account, including but not limited to completion photos, signed service tickets, technician clock in/out records, and vendor purchase order receipts.Establish and enforce timelines to ensure that word orders are audited promptly.Assist the Billing Manager in assessing and enhancing audit processes to drive efficiency, optimize workflows, and ensure compliance with company policies and regulations.Collaborate with internal teams, including Billing and National Accounts Sales, to proactively address audit findings and ensure efficient workflow management across departments. Escalate complex issues to the Billing Manager as necessary to ensure prompt resolution.Prepare and review audit reports, ensuring data accuracy and completeness for management review and decision making.Manage administrative tasks of a team of Audit Specialist such as time tracking, approving time-off requests, and ensuring adherence to company policies regarding attendance and productivity.Lead regular 1:1’s meetings with team members to provide feedback, set performance goals, assist with development plans, and provide guidance and support. Develop training materials to educate team members on new or updated processes.Perform additional tasks as assigned by the Billing Manager.Knowledge, Skills, and Abilities
Understanding of billing invoice standards and customer SLAs related to billing.Ability to collaborate effectively with internal teams to resolve audit findings.Exceptional attention to detail to ensure accuracy in audit processes.Capability to enforce compliance with established audit procedures.Strong analytical and critical thinking skills.Effective communication and people skills for both internal and external interactions.
Leadership Competencies
At DuraServ, the following competencies are essential for success in the job:
Action Oriented ● Communicates Effectively ● Customer Focus ● Decision Quality ● Drives Results ● Ensures Accountability ● Instills Trust ● Self-Development
Supervisory Responsibilities
This position has supervisory responsibilities.
Work Environment and Physical Demands
Travel
This job requires no planned business travel.
Education and Experience
High school graduation or equivalent is required. Associate or bachelor’s degree in finance or accounting, preferred. Combined experience in this type of job role of 1-3 years with education is desirable.Disclaimer
This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.
EEO Statement
DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.