Auntie Anne’s    Food Truck, Youngstown OH     Crew Crew members are to strive to deliver a quality guest experience, deliver products that meet brand standards and recipes, maintain their stations in a clean and orderly manner and assist other team members as needed.   Crew members may be trained in multiple positions including front of house, back of house, guest service, or prep and production.  Each position has different duties and responsibilities: Responsible for the preparation of certain food items Responsible for greeting guests and taking their orders accurately in a friendly manner. This position requires knowledge of the menu items and their ingredients and packaging as well as familiarity with the step-by-step procedure for making various food and beverage products.   Some positions require the preparation of food and beverage items and the team member is responsible for maintaining quality standards of the products prepared. Responsible for friendly and efficient customer service. In addition, Team Members working cash handling positions will be responsible for accurate cash control. Responsible for delivering food and drink orders to guests and confirming accuracy of orders. Responsible for cleanliness in the dining room and other service areas accessed by guests.  May also be responsible for cleanliness of various stations or food production or storage areas.     Shift Lead The Shift Leader contributes to the success of the company through assisting in the daily operations of the restaurant. The Shift Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Shift Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary. The ability to provide supervision during assigned shifts. Provides team members, and guests with a positive experience and atmosphere. Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management. Monitors speed of service to ensure a positive guest experience. Assists with guest comments and complaints. Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained. Assists in the ongoing training of crew members, including new hires as well as existing staff to make certain company procedures and processes are followed. Helps encourage adherence to uniform policy and standards. Ensures proper cash handling procedures are followed. Opens and closes the restaurant in the absence of upper management. All other duties as assigned by management.     Assistant Manager The Assistant Manager contributes to the success of the business and has responsibility, through the direction and control of restaurant operations, to grow sales, ensure a positive guest experience and maximize restaurant profitability. The Assistant Manager is a key part of the restaurant management team focused on maintaining the highest standards of food quality, service, cleanliness, safety and sanitation and will take direction from the supervisor on requirements to deliver those expectations. Reporting Relationship: The Assistant Manager reports to the General Manager Ensure a High Quality Operation Maintain Controls Manage Team Members Advocate a Team Environment Manage Personal Development Ensure a High Quality Operation Provides Team Members, Managers, and Guests with a positive experience and atmosphere. Ensures prompt, friendly service Ensures the production of high quality food on a consistent basis. Directs overall activities and performance of team members on a shift-by-shift basis. Responsible for assisting with the development of sales and marketing strategies and for implementing, advertising, and promoting campaigns. Responsible to support and execute brand sales driving initiatives such as promotions, new product introductions and brand loyalty initiatives. Manages efforts to ensure a positive guest and team experience.  Ensures quality and timely delivery of food and beverages orders through various ordering channels which may include, in-restaurant dining, to-go, online ordering, curbside and delivery. Maintains and inspects dining room, food receiving,  food holding, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times. Corrects unsafe practices or conditions. Completes daily paperwork and projects on a timely basis. Complies with cash control policies and procedures. Ensures all managers, supervisors, and team members comply with cash control policy and procedures. Drives positive results for labor through proactive scheduling and reacting to business trends. Controls operating costs by instituting awareness through the restaurant Manage Team Members Ensures quality recruiting and training of new team members. May participate in hiring, training, motivation, and evaluation of team members as directed by supervisor. Creates positive relationships with team members and managers by treating all members with respect. Minimizes turnover by working with the management team to respond to and assist in resolving team member issues. Ensures adherence to brand standards, company policies and procedures during shifts where they are the supervisor. Supports and practices an open door policy.