Description In this role, you will be responsible for obtaining authorization for and scheduling chemotherapy, injections, and procedures within the office, at UCLA facilities, and at outside facilities. Provide a high level of customer service. Major duties include: verifying insurance benefits for requested procedures and medications, confirming and obtaining appropriate authorization for office visits, procedures, chemotherapy, etc., and special projects as assigned. Salary range: $29.42/hr - $42.14/hr Qualifications Required: + Working knowledge of insurance authorization and verification process for major medical insurance plans + Typing skills to prepare forms and correspondence with speed and accuracy + Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and physicians + Knowledge of billing and diagnosis codes and medical office procedures + Ability to set priorities and complete assignments in a timely manner under minimal supervision + Working knowledge of medical terminology + Advanced organizational skills to ensure a workable, efficient workspace and accomplish established objectives + Skill in adapting to and implementing frequently changing procedures + Knowledge of State and Federal programs to ensure reimbursement from Medicare, Medi-Cal, or other sponsoring agencies + Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions + Ability to problem-solve with other members of the clinic team while maintaining cooperative working relationships with administrators, physicians, peers, and the public. + Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action. Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally + Skill in speaking clearly and using appropriate grammar + Ability to work as part of a team, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur Preferred: + Experience with varied computer software and hardware including word processing, knowledge of Microsoft Word, Excel, Outlook, the internet and with an EMR system + General knowledge of oncology procedures and terminology + Working knowledge of third party payor verification terminology to determine benefit eligibility and interpretation of coverage + Knowledge of patient assistance programs UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.