Service Center

Job Summary 

Responsible for assisting the General Manager with the overall operation of the assigned market.  Ensure Glass & Protech Technicians have the support and resources to do complete their work safely and efficiently.  To include risk management, teammate development, client relationships, production, and administration. Maintaining company goals and standards for performance with an emphasis on market growth and providing a world class customer experience. 

Role and Responsibilities 

Demonstrate a strong ability to lead, develop, and inspire others to achieve success 

Manages field resources within the designated market 

Ensure that all Teammates have the required training for their position 

Assist the General Manager in monitoring the sales, workflow, and overall production  

Assist General Manager with recruiting, hiring, and mentoring all field teammates 

Ability to learn and understand budgets and how to impact financial goals   

Provide teammate feedback and support planning with General Manager 

Perform frequent quality control reviews for field operations as well as file reviews for estimate accuracy in compliance with company guidelines 

Responsible for technician assigned tooling, software updates, consumables, and inventory control 

Build and maintain client relationships through effective communication and engagement 

Work with General Manager to ensure team is qualified to meet the requirements of our OE and customer expectations and assure ongoing training is taking place to stay in front of industry advancements 

Demonstrates company core values through interactions with associates, customers, clients, and vendors 

Monitor the fleet of vehicles in assigned market.  Maintenance, registrations, tolls, tracking of vehicles 

Continuously creating a safety driven culture around work duties and driving habits  

Other duties as assigned 

Qualifications, Education & Experience:  

2+ Years in automotive mobile repair or glass industry preferred 

Experience in auto repair industry or managing a mobile work force  

Must be at least 21 years of age 

Must have a valid driver’s license and ability to pass MVR check 

Ability to pass a background check 

Advanced understanding and knowledge of the repair process, procedures, and service information 

Strong analytical skills; capable of effectively prioritizing and multitasking over a large geographical area 

Excellent communication skills and the ability to delegate and empower employees. 

Personable and friendly demeanor with a world class customer service approach to internal and external customers 

Maintains a well-groomed and professional appearance 

Requirements: 

Must be at least 21 years of age 

Must have a valid driver’s license and ability to pass MVR check 

Must be able to lift 60 pounds independently 

Travel may be required for continuing education and certification training  

Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping 

Requires frequent driving of company and customer vehicles  

Extensive travel within assigned area is expected 

May have exposure to fumes, dust, and chemicals  

Ability to work in a shop environment in inclement weather  

Required to wear PPE to include but not limited to facial covering, eye protection, gloves