Under general supervision, performs mechanical and cosmetic repairs on customer and internal CarMax vehicles in accordance with all standards described in the CarMax Certified Quality Inspection Process and the Retail Repair Process. Additionally, performs all customer contact functions during repairs as defined by CarMax “Voice of Customer” processes, orders and maintains parts and supply inventories and properly uses and maintains all CarMax Tools and Equipment to support the store operations.
Principle Duties and Responsibilities:Execute CarMax Standardized workEngine RepairAdvance engine performance and drivabilityElectrical systems repairManual drive train and axle repairBrake diagnosis and repairSteering and suspension repairs including 4-wheel alignmentsHeating and air conditioning repairInspect vehicles per CarMax Quality Standards when needed.Maintain workplace cleanliness and organization in accordance with CarMax 5S standardsMaintain, repair, and clean shop equipmentInteract with all customers in a friendly, service oriented mannerConsult with service customers regarding needed repairsReview repair orders for work performed and accuracy of all labor, parts and sublet documentation for billingClose and invoice repair ordersExplain all recommendations/repairs/service/maintenance performed to ensure customer understandingCollect service payments and manages cash including receiving and counting moneyLocate and receive shipments of partsReceive parts into inventoryMaintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levelsControl service supplies to minimize wasteAdditional Responsibilities May Include:Provide general support to store operations to maintain vehicle inventory and meet quality standardsSupport sales by helping to assess vehicle condition during the condition assessment process, prepping sold vehicles for delivery, and receiving and processing vehicles being transferred into or out of inventorySet up and coordinate handling of vehicles with on lot and off lot sublet vendors when the needed work can not be performed in houseJob Specifications:Work requires ability to:
New Associate Orientation Training – OperationsKronos Training for Hourly AssociatesRefrigerant Recycling LicenseWhere required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes (A5), Heating Air Conditioning (A7), Electrical (A6),Engine Repair (A1), Manual Drive Train and Axles (A3) , and Engine Performance (A8)Read, interpret and transcribe data in order to maintain accurate recordsRequired to perform multiple duties in a high-energy, fast-paced environmentLift objects that weigh as much as 50 poundsSpeak and listen to customers/associates, both in person and over the phoneDemonstrate attention to detail and have manual dexterity in both arms and handsMonitor shop compliance with CarMax, O.S.H.A., and EPA standardsDemonstrate exceptional interpersonal, communication, and customer service skillsDemonstrate exceptional telephone etiquette and active listening skillsWorking Conditions:Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.May require walking or standing for an extended period of time.Flexible work hours with shifts that may include nights, weekends, and holidays.Wear CarMax clothing (acquired through company) at all times working in the store.Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Uniform policies.About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.