Job Requisition: Automation Analyst - Intelligent Automation HR Control Center

Grade: Assoc./ B3 Please still apply if you’re interested and in a similar grade

About us

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We also create incredible assessment clinical and professional tests to help people to growth in their personal and professional lives. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large, and small.

About the role

We are seeking a passionate and talented Automation Analyst with experience in automation initiatives, particularly within the ServiceNow HR Service Delivery (HRSD) domain. This role focuses on analyzing business requirements, identifying automation opportunities, and designing solutions for development. Ideal candidates thrive in an innovative, fast-paced environment and are eager to deepen their technical skill set, potentially advancing into automation development in the future.

Focus Areas and deliverables

Business Analysis and Requirements Gathering:

Collaborate with stakeholders to understand business needs and identify areas where automation can deliver value.

Analyze and document workflows, requirements, and process improvement opportunities.

Translate business needs into detailed design specifications for automation developers.

Stakeholder Collaboration:

Act as a key liaison between technical teams and business units, ensuring alignment and mutual understanding.

Facilitate workshops and discussions to gather insights, validate designs, and ensure smooth implementation of solutions.

Provide regular updates to stakeholders on project progress, timelines, and outcomes.

Solution Design and Collaboration:

Create functional designs and workflows for automation solutions within ServiceNow HRSD and UiPath.

Work closely with developers to ensure successful implementation of solutions.

Identify scalable and sustainable automation strategies aligned with business goals.

Citizen Development and Technical Growth:

Gain hands-on experience with ServiceNow and UiPath to design and develop smaller-scale solutions.

Transition from a business analyst to a hybrid citizen developer, building and deploying automations directly.

Continuously learn and grow technical skills to take on end-to-end solution ownership.

Stay Updated on Emerging Trends:

Stay informed about advancements in intelligent automation, ServiceNow, UiPath, conversational AI, and related technologies.

Apply insights from emerging trends to recommend innovative solutions and enhance the team’s automation capabilities.

Share knowledge and best practices with team members to foster a culture of continuous learning and innovation.

Stakeholder Training and Adoption:

Support stakeholders in understanding and adopting new automated workflows and systems.

Actively promote the value of automation and educate teams on its benefits.

Required skills/experience

Proven experience in business analysis, especially within ServiceNow HR Service Delivery (HRSD) or similar platforms.

Strong skills in gathering and documenting requirements, process mapping, and creating functional designs.

Familiarity with automation tools like UiPath or other RPA platforms.

Eagerness to grow technical skills and transition into a citizen developer role.

Experience configuring and building solutions in ServiceNow or UiPath - not essential, desirable.

Knowledge of HR operations and processes, would be an advantage - not essential, desirable.

What Sets us Apart?

Benefits and Rewards. We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams, and their families too. There is a range of options, but when you join our Pearson family these are some of the benefits that we offer that you can look forward to

Inspiring, supportive and collaborative culture

Competitive renumeration, with annual bonus based on performance

Invest and Earn money and/ or become a shareholder with Pearson Worldwide programme ‘Save for Shares'

Family friendly policies, work-life balance, flexible working arrangements

Opportunities to work in global environment, grow your professional network and work from any location.

Generous vacation policy including paid leave for volunteering purposes.

Daily opportunities to make a significant impact.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: Corporate Human Resources

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 17683