**Job Title** Automation Customer Support Engineer I-II **Job Category** Engineering **Job Description** **_What starts with YOU, moves the world!_** Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented **Automation Customer Support Engineer** **I-II** based at our Americas Headquarters located in **Greenville, NC.** In this role, you will play a key part in supporting automation customers, troubleshooting service issues, and ensuring optimal performance of automated guided vehicles (AGVs). This position requires strong problem-solving skills, technical expertise, and a commitment to delivering top-tier customer service. **What you will do:** + **Provide Technical Support:** Act as the first point of contact for automation customers, addressing service issues, troubleshooting problems, and ensuring prompt and permanent solutions. + **Customer Service & Issue Resolution:** Drive problem resolution processes, provide impact analysis, and coordinate with internal teams and external suppliers to maintain service excellence. + **Onsite Customer Support:** Deliver hands-on technical support at key account locations, identifying and resolving reported issues efficiently. + **Monitor AGV Performance:** Utilize automation monitoring tools to track key performance indicators (KPIs), proactively addressing performance gaps and driving continuous improvement. + **Service Process Management:** Support service-related initiatives, including reporting, data analysis, and collaboration with engineering, manufacturing, and procurement teams. + **Enhance Automation Systems:** Play a key role in future development programs to refine and enhance AGV software and automation technology. **Who you are:** + **A Problem Solver:** You have strong analytical skills and thrive in high-pressure environments where quick and effective decision-making is essential. + **Technically Skilled:** You have a deep understanding of electrical, mechanical, and hydraulic systems, as well as automated guided vehicle (AGV) technology. + **Customer-Focused:** You are dedicated to ensuring customer satisfaction and can navigate challenging interactions with professionalism. + **Adaptable & Resilient:** You excel in changing environments, remainingcalm and composed even in high-stress situations. + **A Strong Communicator:** Your verbal and written communication skills are exceptional, and you can present technical information effectively. **What you will need:** + **Level I:** + BS Degree in Engineering or related field, required. + 5-7 Years of relevant experience in material handling or similar industry. + **Level II:** + BS Degree in Engineering or related field, required. + 7+ Years of relevant experience in material handling or similar industry. **Skills, Experience & Abilities** + **Technical Expertise:** Master-level knowledge of electrical, mechanical, and hydraulic systems, AGV technology, and failure analysis. + **Problem-Solving:** Strong troubleshooting skills to resolve complex technical issues and optimize performance. + **Systems & Schematics:** Ability to interpret engineering drawings, wiring diagrams, and schematics. + **Industry Knowledge:** Understanding of industrial vehicle applications, including safety, stability, and operational efficiency. + **Communication & Leadership:** Strong leadership, presentation, and written/verbal communication skills to engage with customers and internal teams effectively. + **Regulatory Compliance:** Awareness of industry regulations, safety standards, and corporate policies related to automation and industrial trucks. **Who we are:** Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. **What we offer:** _Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work_ _option_ _, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k)._ \#LI-OP \#LI-ONSITE **Job Type** Permanent **Time Type** Full time **Work Hours** 40 **Travel Required** 10-25% **Primary Location** HY US Greenville, NC (Clark St) **Address** 1104 Clark St **Zip Code** 27834 **Field-Based** No **Relocation Assistance Available** No **We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.** **EOE/Minorities/Females/Veterans/Disabled**