Job Purpose

To contribute towards business success by providing pro-active and reactive cradle to grave support for the sustained operation of the automation solution in line with the agreed business case and the overall enterprise automation strategy.

Job Responsibilities Ensuring that the operation of all automation solutions are continually monitored and that immediate action is initiated to deal with any operational defects. Monitor that the automation solution is operational as is required. Ensure that all automation solutions are appropriately logged. Identify the possible causes of incidents and execute prescribed automation fixes and resetting. Provide ongoing feedback to business regarding the operational status of the allocated automation solutions. Manage the resolution of all automation Incidents to optimise the ongoing effectiveness and reliability of automation solutions in line with the service level agreements with the various businesses. Track all automation solutions and determine the real status of the fix within the resolution process. Identify and remove blockages within the resolution process. Provide structured and concise feedback to all stakeholders regarding the prognosis and resolution status. Develop improvement reports related to the efficiency of the resolution process and recommend improvements to this process. On an ongoing basis create an integrated “Big Picture” of the automation efficiencies as compared with the business expectations and strategies and make recommendations to improve efficiencies and optimise future automation developments. Investigate the overall performance and efficiency of all automation solutions. Compare real automation performance with the expectations and needs of business. Investigate possible development and operationalisation improvements. Facilitate the adoption and implementation of improvement recommendations. Essential Qualifications - NQF Level Diploma Preferred Qualification

NQF Level 6 ICT qualification or equivalent certificate

Minimum Experience Level

3 - 6 years

A proven track record of supporting operations with ICT or automation solutions; At least 3 years’ experience of operating systems within a large financial services institution

Technical / Professional Knowledge Banking knowledge Banking procedures Business principles Business terms and definitions Data analysis Governance Risks and Controls Microsoft Office Relevant Software and system Knowledge Business writing skills Cluster Specific Operational Knowledge Behavioural Competencies Managing Work Monitoring Information Continuous Improvement Quality Orientation Applied Learning Technical/Professional Knowledge and Skills Collaborating.

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Please contact the Nedbank Recruiting Team at +27 860 555 566