Service Center

Job Summary  

Protech On-site Calibration Technicians are responsible for completing a wide range of Advanced Driver Assistance System Calibrations by following OE specifications and repair standards.  Initial training is provided by Protech as well as a robust virtual support team and continuing education on new vehicle technology.  This position is mobile, based out of a Protech Calibration Unit van.   

Roles & Responsibilities  

Customer service focused, ability to develop relationships and deliver operational consistency 

Perform static and dynamic ADAS Calibrations on foreign, domestic and EV (electric) vehicles onsite at customer locations  

Troubleshoot complex calibration repairs  

Test drive vehicles after repairs are completed  

Adequately explain ADAS calibration specifications and repair planning needs; to include collision repair center personnel, insurance adjusters, and direct customers 

Basic knowledge of how to remove and install vehicle parts – Example: Bumper, trim panels, mirrors  

Complete pre and post scans with OE and/or aftermarket tools, communicate outcome effectively  

After training completion, must be able to complete static and dynamic calibrations per OE specifications 

Communicate with field team to ensure efficiency and productivity 

Responsible for ensuring tooling software updates are completed immediately  

Accountable for assigned inventory (including vehicles, mobile devices, laptops, OE scan tools, VCI, other equipment provided) 

Participate in virtual (online) training sessions  

Complete assigned training and certifications  

Develop and maintain excellent customer relationships through our company purpose and core values 

Maintain a well-organized work area 

Qualifications, Education & Experience:  

1-year automotive repair experience preferred but not required 

Automotive repair experience preferred but not required 

Trade school experience a plus  

ASE or I-CAR certifications a plus  

Ability to learn and understand collision repair processes and terminology  

Successfully complete Protech ADAS Calibration Training 

Understanding of technology & basic software programs  

Ability to learn Aftermarket and OEM diagnostic scan tools and factory software 

Knowledge and ability to use computers, mobile devices, and related technology efficiently 

Travel may be required for continuing education and certification training  

Self -motivated, positive attitude, with a customer focused vision 

Requirements: 

Must be at least 21 years of age 

Must have a valid driver’s license and ability to pass MVR check 

Ability to pass a background check 

Must be able to lift 60 pounds independently 

Travel may be required for continuing education and certification training  

Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping 

Requires frequent driving of company and customer vehicles  

Extensive travel within assigned area is expected 

May have exposure to fumes, dust, and chemicals  

Ability to work in a shop environment in inclement weather  

Required to wear PPE to include but not limited to facial covering, eye protection, gloves