Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Big Star Cadillac, a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service BDC (Business Development Center) Representative that align with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:

Paid training and real career growthCompetitive compensation packageGreat people with a great culturePaid Time Off and 401k with Company matchMedical, Dental, Vision, Short and Long-term disability, AD&D and Life InsuranceYear-end bonus program for all employees (Garff Giveback)Employee discounts on Vehicle Purchase, Parts, Service and More!

Here's what you'll be doing:

Answer all customer calls promptly and professionallyDetermine customer’s primary concern and schedule the necessary appointmentCommunicate with each customer in a fashion that leaves them feeling comfortable and informed every timeDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and services and needs of the dealershipsEstablish and maintain great customer relationships that encourage repeat and referral businessWork as a team player and uphold the company’s standards of professionalism and integrity

Here’s what you’ll need:

Previous inbound/outbound customer service, call center, or sales experience a plusProficient computer skills, ability to manage multiple systems, and ability to type 40 + wpmMust be energetic, enthusiastic and team orientedStrong customer service skills: problem solving and communication (written and verbal)Strong record of positive customer satisfactionHigh School Diploma or equivalentMust be 18 years or older and be authorized to work in the U.S

We are an Equal Opportunity Employer

((  We Hear You  ))