Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Aloha Kia Leeward, a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service Manager that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:

Great culture and real career growthCompetitive compensation packageOpportunity to work with one of the largest family owned group of dealershipsPaid Time Off and 401k with Company matchMedical, Dental, Vision, Short and Long-term disability, AD&D and Life InsuranceYear-end bonus program for all employees (Garff Giveback)Employee discounts on Vehicle Purchase, Parts, Service and More!

Here’s what you’ll be doing:

Forecast, meet goals, and objectives for the departmentPrepare and administer an annual operating budget for the service departmentUnderstand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.Hire, train, motivate, counsel, support and monitor the needs and performance of all service department staff (approx. XX direct reports)Serve as liaison with BRAND factory representativesHandle escalated situations and follow-up, as neededBreak down estimates into labor and parts before the job is started so that repair technicians are aware of time allowancesQuality-check completed jobs as neededKeep abreast of new equipment and tools available and recommend purchasesEnsure that the work areas and customer waiting area are kept clean and invitingControl the performance of the department using these tools: Daily Operating Control, efficiency and productivity control, comeback reports, order trends and metrics, warranty reports, telephone surveys, and monthly forecastsHandle staff's time-off requests, payroll corrections, and other managerial tasksMaintain reporting systems required by general management and the manufacturer

Here’s what you’ll need:

5-10 years in a Service Management/Leadership roleProven track record in building and developing a high performing service departmentTeam oriented, hand-on, and inclusive leadership styleHigh School diploma or equivalent, college degree preferredMust be able to provide references upon requestA valid in-state driver's license and a good driving record, per company standardsStrong problem-solving and communication skills (written and verbal)Advanced knowledge of automobiles and repair workAdvanced computer and technical skills; having previously used Ignite/Dealer Track/Arkona

We are an Equal Opportunity Employer

(( We Hear You ))