Dealership:L0004 Lithia Chrysler Dodge Jeep Ram Fiat

Lithia Chrysler Jeep Dodge Ram of Medford

Are You A High-Performing Dealership Service Manager
Looking For An Opportunity To Work With The Best In The Business?
Do You Want To Be A Part Of A Company That Values Your Talent And Experience?

Exciting career opportunities for an experienced Service Manager!

Take your career to the next level with a member of the Lithia & Driveway family a Fortune 200 company!

If you have a proven ability to lead winning teams and are interested in joining one of the fastest growing automotive groups in the country, we want to talk to you! 

ResponsibilitiesService Staff Recruiting, Training and DevelopmentStaff Department to optimize customer opportunities and productivity.Train Service Advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service processEnsure technical staff are properly trained and have the breadth of experience necessary to cover customer needsDevelop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.Customer engagementResolve customer requests, questions and concerns in a professional, friendly, and prompt mannerInspect repair orders daily for legibility, accuracy and legalityEnsure that all manufacturer policies and procedures are followedManage the administration, tracking and follow-up required to stay current on warranty, receivables and service contractsRead, understand and take action on MIS to generate maximum revenue and control expensesInspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employeesAdministrative FunctionsHold daily and monthly staff meetings as required covering key information.Serve as liaison between the store and Support Services Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updatesComplete service department reporting and month-end procedures on time

QualificationsStrong attention to detail and sense of urgency.Excellent communication skills both written and oralActive Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriateCritical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Time Management – ability to prioritize workload and manage one’s own timePossess ability to meet and exceed automotive industry standards in service, sales and operations1-2 years proven track record of success as a Service Manager in an automotive dealershipAcceptable driving record and a valid driver's license in your state of residence​

We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.