What We Offer: * 401K Match: We match 50% up to 3% of employee contributions. * Paid Time Off: Paid holiday and vacation time. * Insurance: Health and dental insurance with company participation. * Employee Discounts: Discounts on vehicles, parts, and service.   Job Summary: The Automotive Warranty Administrator is responsible for the accurate and timely processing of warranty claims related to vehicle repairs, parts, and services. The role involves interacting with manufacturers, dealerships, service departments, and customers to ensure warranty coverage is properly applied and processed in accordance with company and manufacturer policies. Key Responsibilities: * Warranty Claims Processing: * Submit and manage warranty claims to manufacturers or third-party warranty providers. * Ensure that all claims are submitted within the appropriate timeframe and in compliance with warranty policies. * Gather required documentation (e.g., repair orders, parts records) to substantiate warranty claims. * Claim Verification & Documentation: * Review warranty claims for accuracy, ensuring that they meet the eligibility requirements outlined by the manufacturer. * Verify that repair work and parts used meet warranty guidelines. * Maintain accurate records of warranty claims, approvals, and denials for auditing purposes. * Customer Communication: * Serve as a point of contact for customers regarding the status of their warranty claims. * Communicate warranty coverage details to customers, ensuring transparency and clarity on what is covered. * Handle any questions or disputes that arise during the warranty claims process. * Parts and Labor Management: * Track and document all parts and labor related to warranty claims. * Ensure that all warranty work performed is correctly billed, and that parts used meet manufacturer specifications. * Dealer and Manufacturer Relations: * Liaise with manufacturers or third-party providers to ensure that warranty claims are processed quickly and efficiently. * Address claim rejections by following up with necessary parties to resolve issues. * Compliance and Reporting: * Ensure all warranty procedures comply with company policies and manufacturer requirements. * Prepare and maintain warranty reports, summaries, and analysis for management review. * Track and report on warranty costs, ensuring that all warranty claims are processed within budget. * Training and Updates: * Stay informed on the latest warranty policies and procedures from manufacturers. * Provide training or guidance to service department staff about warranty guidelines and best practices. * Problem Solving: * Investigate rejected warranty claims, identifying reasons for denial, and take corrective actions when necessary. * Manage and resolve any discrepancies between service records and warranty coverage. Skills and Qualifications: * Experience: 2-3 years of experience in automotive service or warranty administration, preferably within a dealership or automotive service department. * Knowledge: Strong understanding of automotive systems, parts, and warranty procedures. Familiarity with manufacturer warranty guidelines is a plus. * Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information clearly to customers and manufacturers. * Attention to Detail: Strong attention to detail to ensure accurate processing of claims and compliance with guidelines. * Organization: Ability to handle multiple warranty claims simultaneously while meeting deadlines. * Technical Proficiency: Proficient in using automotive dealership management systems (DMS) and Microsoft Office Suite (Excel, Word, etc.). * Problem-Solving: Strong analytical skills to resolve issues related to claims denials or disputes. Education and Certifications: * High school diploma or equivalent required; an associate degree in business administration, automotive technology, or a related field is preferred. * Warranty certification or other relevant training may be beneficial. Working Conditions: * Full-time position. * Work is typically performed in an office or service department setting. * May require occasional overtime during peak periods.     We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.