The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Exadata stack  and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query,  Query tuning, Storage,  ASM, Security, Networking, Storage and Linux operating system. The Engineer should have good hands on experience on Linux, Unix and/or Solaris platforms.  The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Oracle Database, Exadata and Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. 

RESPONSIBILITIES

The main role of a Support engineer is to troubleshoot highly complex technical problems (related to Oracle Database/Exadata and Cloud) requiring a high level of technical expertise

Works directly with customers Participates in weekend rotation and shifts Participates in initiatives that improve overall product and documentation quality Participates in product/platform testing Drives improvements in product quality Serves as Situation Manager on highly sensitive Customer issues Consults with Management in directing resolution of critical Customer situations Consults with Customers on complex use of Oracle products Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc. Creation/Review of Knowledge Articles Contribute significantly towards the “My Oracle Support” Database communities Analyzes work load, determines best practices and implements changes to improve productivity Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

Who are we looking for?

QUALIFICATIONS

Bachelor’s degree in Computer Science, Engineering or related technical field 10+ years of proven professional and technical experience in database, network or system administrator role. Excellent verbal and written skills in English

TECHNICAL SKILLS

 

In Depth knowledge of Oracle Database administration - 12c, 18c, 19c Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and ASO) and Database firewall Experience of Backup and recovery process using RMAN Experience of Oracle Data Guard Experience in Performance Tuning Experience of Oracle Cloud Infrastructure (OCI)  Experience of Oracle Autonomous Database Operating system knowledge (Unix, Linux, Windows)

Desirable technical skills:

Network administration Understanding of Oracle Grid Control, RAC Experience of administering other databases (MySQL, PostgreSQL, Sql-Server, DB2) Understanding of Oracle Golden Gate Exposure in Oracle Application Express (APEX)

PERSONAL ATTRIBUTES

Self-driven and result oriented Strong Problem solving/analytical skills Strong customer support and client relation skills Effective communication (verbal & written) Focus on relationships (internal & external) Strong willingness to learn new things and share them with others Influencing/negotiating Team player Customer focused Confident and decisive Enthusiasm Flexibility Coaching/knowledge transfer Ability Ability to write technical Bulletins

Career Level - IC3,IC4

Career Level - IC4