Position Title AV Assistant Department Information Technology Position Category TemporaryPart time About CCRI The Community College of Rhode Island is New Englands largest community college and a nationally recognized leader in catalyzing student success and achievement for recent high school graduates and returning adults alike We provide affordable open access to higher education and we deliver on our mission to offer all students the opportunity to acquire the knowledge and skills necessary for intellectual professional and personal growthDiversity is our strength We champion equity and we celebrate support and thrive on the diverse experiences backgrounds and perspectives that are represented across our four campuses We strive to hire and retain culturally competent faculty and staff whose demographics are reflective of our diverse student body To learn more about our employees values and what it means to work here learn about our Guiding Principles here Job Summary Part time entry level position that provides audiovisual technical support to the CCRI faculty staff students and community within the classroom and for college and community events Duties and Responsibilities Provide Tier 1 level customer support troubleshooting and resolution with audiovisual hardware and software applications online education and video conferencing applications and other peripheral devices used within classrooms conference rooms and event spaces Provide professional and courteous customer service to clients of varying technical expertise and needs Ensure accurate technical and end user issue documentation and ticketing Courteously obtain and convey accurate information to appropriate internal and external service personnel Set upbreak down support assists with and operates a variety of audiovisual equipment for college related business and events and for college hosted community events Equipment includes but not limited to video projectors and displays cameras media playback hardware and software microphones audio mixers PA systems and other peripheral devices Deliver and retrieve equipment as designated Perform cable and equipment maintenance as designated Assist with web audiovideo conferencing applications including but not limited to WebEx and Zoom for hybrid and remote meetings Assist with developing and maintaining Help Desk knowledge base articles and how to content Remain current on audiovisual technologies methodologies and equipment Complete projects as assigned Perform additional duties as assigned Minimum Requirements Associates degree preferred Minimum of two years of relevant audiovisualmultimedia experience required Knowledge of academic related audiovisualmultimedia hardware and software preferred Basic computer and mobile device knowledge required Demonstrated experience with clear and concise verbal and written communication in person over the phone virtually via email etc Demonstrated experience in a customer service position required Ability to work with potentially difficult customers and in stressful situations Ability to work in a fast paced environment and adhere to time constraints Ability to stand kneel crouch as well as safely lift and push 25 pounds Ability to visually and auditorily inspect and calibrate audiovisual equipment as required Competencies Audio and video technologies and event support including but not limited to video presentation technologies digital classroom and mobile technologies multimedia capture production editing and programming tools audio consoles and sound systems web conferencing and related software applicationslicenses Reports To Lead Information Technologist Media and Event Services Campus Location Multi Campus Locations Full timePart time Part Time Shift Days and Additional Work Schedule Information Shift Days and Additional Work Schedule InformationMonday Day 8a 3p amp Evening 3p 9p Tuesday Day 8a 3p amp Evening 3p 9p Wednesday Day 8a 3p amp Evening 3p 9p Thursday Day 8a 3p amp Evening 3p 9p Friday Day 8a 4p Work Schedule Calendar Benefits SalaryHourly Rate Hourly rate 1800 Additional Salary Information Licenses Tools and Equipment Environmental Conditions Desired Start Date Position End Date if temporary or grant