Job Description Job Description:  Providing excellent front-line AV technical support for all Kellogg faculty, staff and students  Supporting and maintenance of devices and IT services  Supporting video-recording and web conferencing sessions  Providing technical support for public computing including printers, computer kiosks, public displays and peripherals  Asset management (tasks related to university-owned devices)  Performing non-technical tasks and other related duties as required or assignment We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Must Haves:  2 - 4 years of IT and/or AV support experience/education  2 years of over the phone customer service experience  Proficient in Microsoft Office, Windows OS, and Mac OS  Basic understanding of TCP/IP networking Plusses:  Basic experience in troubleshooting Windows and Apple hardware  Advanced problem-solving skills supporting and troubleshooting of audio and video systems  Exposure to incident tracking tools (i.e., ServiceNow, Footprints, Remedy, or other)  CTS, A+, Microsoft, Apple, or equivalent certification(s)  2-4 year college degree null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.