Complete Description:
Qualified candidates will have hands on experience with:
• AVAYA Communication Manager
• AVAYA Modular Messaging
• AVAYA CMS Administration and troubleshooting
• AVAYA CMS Supervisor
• AVAYA IQ Reports
• AVAYA ONE-X
• NICE call recording
The candidate will be expected to:
• Support & maintain current telecom systems and services in enterprise network
• Provide advanced telecom support & admin.
• Perform software changes
• Assist with installs, upgrades, maintenance
• Support beyond moves, adds & changes
• Train and mentor telecom help desk members
Behavior Characteristics:
Manages time effectively, meets deadlines, achieves established goals & objectives. Assist in establishing, accomplishing & continuously evaluating goals. Assumes responsibility for accuracy of work processes, multiple task flows, and actions and decision
Education Requirements for the Position
A Bachelor’s Degree or Higher or Foreign Equivalent in a related field of Study is required with related experience.