At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an opportunity as part of our Customer Relations & Operations team. AVP, Operations Manager The AVP, Operations Manager works closely with the VP of Customer Relations and Operations to ensure smooth execution of the bank’s operations functions in accordance with regulatory requirements, as well as providing oversight of new initiatives. This position is responsible for attaining optimum efficiency and providing exceptional customer service, all while ensuring adherence to Bank Policies and Procedures. The ideal candidate will have 5 or more years in banking experience in an operational role with a working knowledge of banking products and services and high focus on customer service, demonstrated success is problem resolution, as well as the ability to cultivate and maintain strong internal and departmental relationships. For over 100 years Solvay Bank has been dedicated to our customers and community. Join us and enjoy the many rewards; matched 401(k) retirement savings, health and dental coverage, and more. Internal candidates must apply by 10/23/2024 Solvay Bank is an EOE/AA/Disability/Veteran https://dol.ny.gov/system/files/documents/2023/06/p690-your-rights-as-an-employee-to-express-breast-milk-at-work-.pdf https://dol.ny.gov/system/files/documents/2022/02/ls740\_1.pdf Position Title: Reports To: AVP, Operations Manager VP, Customer Relations and Operations Position Summary : Works closely with the VP of Customer Relations and Operations to ensure smooth execution of the bank’s operations functions in accordance with regulatory requirements, as well as providing oversight of new initiatives. Responsible for attaining optimum efficiency and providing exceptional customer service, all while ensuring adherence to Bank Policies and Procedures. Tasks: + Oversee the operations functions in accordance with established systems and procedures. + Review, recommend, and implement operational procedures and system utilization that support the Bank’s long-term strategic objectives and vision. + Resolve operational problems. Interface with other bank departments and branches regarding problems, research, assistance, etc. + Maintain an in-depth knowledge of products and services that are supported by the Department. + Coordinate and work with Enterprise Risk Management to administer department’s functions, ensuring compliance to the organization’s policy, legal and government rules, and regulations by establishing, monitoring, and maintaining policies and procedures. + Identify necessary training of department team members on operational and support topics. + Coordinate and prepare for Operations related regulatory and audit exam material. + Develop knowledge of and ensure compliance through job function and responsibilities relating to various federal regulations including Bank Secrecy/Anti-Money Laundering Act, Regulation E, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, and Regulation CC. + Ensure timely response and resolution of customer issues. + Provide guidance for solutions to customer inquiries in a timely manner to ensure customer satisfaction. Encourages “ownership” of the inquiry until adequately resolved. + Analyze business needs, highlight process to meet expectations including gaps, and recommend opportunity for continued improvement. + Maintain awareness of general banking laws, regulations and programs that will impact current processes and make mid-course corrections as needed and/or implement new policies. + Maintain a high degree of confidentiality regarding customer accounts. + Foster a positive and professional work environment for members. + Develop Subject Matter Experts as they relate to each function within the department. + Assist with special projects as needed. Skills and Attributes: + Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to customer inquiries. + Written / Electronic Communication - Communicates effectively both verbal and written as appropriate for the needs of the audience. + Verbal Communication – Conveys information respectfully and intelligently by verbally communicating information and ideas so that others understand. + Motivation – Is self-motivated and can motivate co-workers to develop successful relationships with all customers and staff members. + Creativity and Innovation – Develops new and original ideas that foster growth and efficiency within Operations and the Customer Relations area. + Dedication and Involvement – Is involved with the Solvay Bank Community and Staff. Experience and Education: + 10 or more years of banking experience in an Operational Role with a focus on a high level of customer service. + A minimum of 10 years management experience. + Demonstrated success in problem resolution. + Demonstrated knowledge of banking products and services + Superior analytical skills to determine areas in need of improvement and the ability to find creative solutions while considering all aspects, departments and individuals affected. + Ability to cultivate and sustain strong internal and departmental relationships. + Understands Solvay Bank Work Values and visibly exhibits these values in daily approach to work and work relationships . Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is moderate.