Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
The company is an equal opportunity employer.
ResponsibilitiesWe have an opportunity for an AVP, Property Claims Manager to join our Berkley One team! This role is a key contributor to our Berkley One brand, responsible for holding staff and independent adjusters accountable for quality handling and resolution of property claims including complex, high exposure claims in a timely, professional manner with emphasis on providing quality service.
This position can be based in our offices in either: Wilmington, DE or Morristown, NJ
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
Key functions include but are not limited to:
Pro-actively manage the team members' claims inventory to comply with key performance metricsEnsure that Adjusters deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customersPerform administrative functions such as performance reviews and time off reportingAssist with the training of internal and external adjusters on Berkley One best practices and processesAppropriately assign first party claimsIdentify and address coverage issuesApprove reserves in excess of Adjuster authorityManage catastrophe response managementReview and approve Denial and Reservation of Rights lettersEstablish strong relationships within the broker community to promote our brandCollaborate with other parts of the organization including Sales, Marketing, Underwriting, Risk Management, ActuarialPerform other duties as assignedQualifications Bachelor's Degree or equivalent experience5+ years of leadership experience handling property insurance claims with an emphasis on working with High Net Worth customers (preferred) and experience with automated claims systemsBroad knowledge of construction, estimating and estimating systems, Symbility preferredAbility to manage preferred vendors in order to drive continuous quality improvementUnderstanding of the needs of customers, both insureds and their agents alike; you will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experienceExceptional oral and written communication skills; your communication style is flexible to the situation; you communicate clearly and with a purposeCalm under pressure; you have excellent administrative and organizational skills, integrity, and great follow-through on tasks; you are comfortable challenging norms while working collaboratively with colleagues at all levels of the organizationYou have a strong sense of accountability, fun and adventureNatural curiosity; you love learning how things work and you are always looking for innovative improvements Additional Company Details We do not accept any unsolicited resumes from external recruiting firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details Sponsorship not Offered for this Role Connect With Us! Not ready to apply? Connect with us for general consideration.