POSITION SUMMARY 

The Senior Business Analyst is an integral member of Provident Bank’s Business Analysis team.  Working in partnership with Business and Technology Teams, the Senior Business Analyst is responsible for understanding business and customer needs and shaping solutions to meet those needs. 

As a key member of the team, the Senior Business Analyst will be responsible for understanding and documenting current state processes and pain points; partnering with the business to define future state processes and experiences; writing relevant user stories and acceptance criteria; and partnering across the organization to deliver digital solutions. Overall, the Senior Business Analyst will help us build new ways to do banking with our customers.

 

  MAJOR JOB RESPONSIBILITIES 

      

Lead requirement elicitation and JAD sessions to gather, document and align on business requirements with business and IT partners. Evaluate business processes to interpret requirements and uncover opportunities for improvement. Document detailed current and future state process flow diagrams. Create user interface designs and wireframes to mimic actual user experience on a digital platform. Ensure design and technical solutions meet business/product needs and requirements. Prepare requirement level estimates, work break down structure and requirement management plan for waterfall projects. Document and own business requirements (BRD), non-functional requirements and use cases. Document user stories, detailed acceptance criteria, definition of done for Agile projects. Work with developers to successfully implement design into products. Understand and analyze data to gather/extract requirements. Work closely with Enterprise Architecture team to ensure business requirements are translated to understand and evaluate technical impact. Work closely with QA testers to ensure successful planning of test strategy and test case execution. Provide SME support and clarify requirement related queries to development and QA teams. Triage and analyse QA and UAT issues/defects. Collaborate with project manager/scrum master throughout the project lifecycle to ensure successful delivery. Partner with business stakeholders to define and document business cases for new initiatives. Manage competing priorities.

 

SUPERVISORY RESPONSIBILITIES

       None

 

SKILLS AND TRAINING

Experience working with UX designers in prototyping and usability testing. Experience working with Managed Services Providers in an onshore-offshore model. Experience gathering requirements for web applications, external customer facing portals and overall user experience design. Experience as a BA for external customer facing applications. Experience in Digital Transformation projects. Experience in Agile and Waterfall projects. Prior experience in merger and acquisitions in Banking is a huge plus. Strong knowledge of full SDLC and SLC. Exceptional analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Excellent oral and written skills. Creative and analytical problem solver. Proficiency in creating detailed BA artifacts and giving presentations. Advanced proficiency in Microsoft applications including Word, Excel, PowerPoint, Visio. Proficiency in UX design and wireframing tools. Experience using Agile development tools such as ServiceNow and/or JIRA. A track record of following through on commitments. Excellent planning, organizational, and time management skills. A history of leading and supporting successful projects. Professional demeanor and ability to interact comfortably with all levels of staff, vendors and third parties. Experience in cross-organizational collaboration and integration. Excellent planning, organizational, and time management skills. Excellent Interpersonal skills and relationship management. Superior attention to detail. Strong business acumen. Ability to work independently with minimal supervision. Strong leadership skills along with the ability to develop and execute on strategy. Must be bondable.

 

  EDUCATION

A bachelor’s degree in business or related field

 

WORK EXPERIENCE 

Minimum of 8 years’ experience in Business Analysis. Minimum of 2 years’ experience in writing user experience requirements and driving/facilitating design sprints. Minimum 10 years’ experience in IT. Bank experience preferred, but not required.

 

  LICENSES AND/OR CERTIFICATES

        Licenses and Certifications                                                              Expiration Date

          

       

WORKING CONDITIONS

Work is performed in a normal office environment.  Noise levels are usually moderate. 

 

HAZARDS

The hazards are mainly those present in a normal office setting. 

 

This job description may not be all inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.