Insight Global is looking for a Processing Manager to work for a large client in Pasadena. In this role, you will supervise and monitor customer service activities, ensuring staff provides timely, friendly and effective service to customers while maximizing employee production and quality. Other duties include:


- Manage, monitor and measure the performance of queues and processes
- Manage daily queue and ensure all staff are adhering to policies
-Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions
- Review staff performance of key metrics and work with staff daily to improve performance

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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