Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.
Overview
We’re looking for an Area Vice President of Operations to join our team overseeing our branches throughout our North Carolina - West territory.
Registered Nurse highly preferred. You must live within this area, or within a commutable distance of this area to be considered.
The Area Vice President of Operations is responsible for assisting in the development, implementation and evaluation of operational policies and procedures, delivering quality patient care and family services programs in a cost effective manner and to represent the company in the community.
You will report directly to the VP of Operations within a specific state/region.
You’ll be responsible for leading the development, implementation and evaluation of operational policies and procedures for offices in an assigned territoryYou’ll direct and coordinate the Operational Functions for offices within your regionYou’ll be traveling regularly to your regional offices/branchesYou’ll be working side-by-side with your clinical and operational team to promote our hospice services and solidify the highest quality patient care in a cost effective mannerJob Responsibilities:
Adheres to Organization’s Policy and ProceduresAssists department in carrying out various programs and proceduresActs as a role model within and outside the CompanyPerforms duties as workload necessitatesMaintains a positive and respectful attitudeCommunicates regularly with supervisor about Department issuesDemonstrates flexible and efficient time management and ability to prioritize workloadConsistently reports to work on time prepared to perform duties of positionParticipates in administrative staff meetings, committees, and special projectsRecommends new approaches to effect on-going continual improvements to policies, procedures, and documentationMaintains compliance with federal and state regulationsPerforms other related duties as required and assignedConsistently promotes the company’s core valuesCompletes required Compliance annual trainingEssential Functions of Position
Directs and coordinates the Local Functioning of Operational FunctionsAssists in assuring that the hospice meets and exceeds all applicable regulatory requirements or agencies and assumes responsibility for the readiness of the hospice all inspections, surveys, and review-including state licensure, federal certifications, and accreditations by implementing the company’s systems, policies and standardsAssures policies in the following manner:Supervises the compliance of all administrative functions and policies with applicable regulatory agencies – i.e., keeping personnel records up-to-date for Medicare surveys.Maintains updated copies of all applicable regulations, statutes, and policies and procedures.Coordinates with the appropriate corporate staff, Medical Director, Clinical Manager, and Executive Director or Administrator all activity necessary to assure readiness in the hospice for an on-site survey by applicable regulatory agencies.Develops and expands revenue performanceDevelops and maintains key relationships with hospitals, nursing homes, physicians, and other healthcare organizations based on the corporate business plan and revenue budgetsManages the implementation phase of contracts to assure that discharge planning and case review functions are understood and agreed to by contracting institutions; and, also implemented with positive results to the hospice according to applicable state and federal law.Establishes collegial, on-going relationships with the key officials of contracting entities – including those who have line authority over discharge planning personnel – to promote the smooth and efficient functioning of such contracts.Responsible for supervision of day-to-day operation of program including, but not limited to, the following:Financial ManagementEmployment ProcessQuality Assurance/Quality ImprovementPayrollAdmissionsMedical StaffSystems OperationsBusiness PlanHuman Resource PolicyStaff DevelopmentResponsible for the Patient and Family Services ProgramTakes overall responsibility for the clinical services function at the Hospice including the home, hospital settings, nursing homes, and other locations.
Handles overall management of the Volunteer Program including supervising the director of volunteers.
Assures the performance of the volunteer and bereavement programs in compliance with the local work plan developed with corporate staff.
Assumes the role of official spokesperson for the company in the community; manages public relations, generates and responds to all opportunities for media requests in coordination with the corporate communication department, and assures the handling and resolution of any complaints from patients, families, and the public.
Participates in the coordination of all aspects of the patient’s hospice care and in the hospice’s quality assessment and performance improvement program.
Qualifications:
Familiarity with state and federal guidelines and regulationsMulti-site leadership experienceWorking knowledge of budget development, financial profit/loss process, and human resources.Ability to work with confidential informationWell organized and confident to work independently, but is a team playerAbility to communicate clearly to remote field, mid-level, and executive staffExercises professional judgment and demonstrates good problem-resolution skillsVery comfortable working with multiple online and computer applicationsAbility to balance multiple tasks and manage conflicting prioritiesStrong follow-up skills
Education/Experience:
RN Degree highly preferred; Bachelors’ degree in Business Related field may be consideredFive years previous managerial experience, of which 3 years in healthcare service industry is preferred.License/Certification:
Valid driver’s license and automobile liability insurance coverageUnencumbered and active RN license in state of residence required if RNAbout You Registered Nurse highly preferredBachelors’ degree in Business Related field may be consideredMinimum of five years healthcare managerial experience requiredUnencumbered and active RN license in state of residence if RNHospice or Home Care experience strongly preferred We Offer Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTOOpportunity to Participate In a Fleet ProgramCompetitive SalariesMileage ReimbursementProfessional Growth and Development Opportunities Legalese This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplace Location Gentiva Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs
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