Pay Range:

$122,308.00 - $201,808.00Supervisory Organization:VP Rail Operations

Country:

United States of America

Address:

3021 OAK LANE

City:

DALLAS, TX 75226

FLSA:

Exempt

Professionals:

01 - Official Administrator (EEO-4-United States of America), 1A - Officials and Executives (EEO-SubCategory)

General Summary:

Directs the activities of personnel engaged in operations and contract compliance for Dallas Area Rapid Transits (DART) Mobility Management Services (MMS) Department to meet all current and future service demands adequately and effectively in compliance with all Federal, State, and Local laws and regulations, including the Americans with Disabilities Act (ADA) of 1990. Acts as Contracting Officers Representative on Mobility Management Services contracts.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Directs, oversees, and is ultimately responsible for personnel engaged in operations and contract compliance activities. Interviews, selects, supervises, develops, trains, evaluates, counsels, and, if necessary, recommends termination of subordinate personnel in accordance with established policies and procedures and the pillars of 5 Star and Servant Leadership principles.Provides direct, day-to-day leadership of division activities.Provides guidance and direction concerning Paratransit, Microtransit, and Rider Assistance Programs in the daily operations of these services.Ensures customer experience expectations are met by analyzing trends and receiving feedback.Ensures efficient use of Contract Compliance Field Supervisor staff to make necessary changes and/or process improvements.Establishes and secures approval of division programs' goals, policies, and objectives with broad latitude for decision-making. Recommends and implements procedures and policies for division operations and ensures programs comply with applicable federal, state, and local laws and regulations. They are compatible with DARTs and Mobility Management Services' mission and vision.Administers purchased transportation contract(s) and acts as Contracting Officers Representative. Work with the Contracting Officer to document contractor deficiencies and any necessary action(s) when applicable.Directs the planning, scheduling, monitoring, and quality of contracts for compliance. Manages oversight of contractors' policies and procedures related to DART contract requirements. Interfaces with contractor(s) regarding audit findings, accident/incident and claims investigations, customer feedback, etc. Provides technical and administrative guidance on work requirements and methods as needed.Provides timely, accurate, and meaningful reporting for management review, including insights based on analytics reviewed.Develops, submits for approval, and monitors the division budget. Recommends actions to correct variances. Participates in periodic budget reviews.Develops scope of work, prepares solicitations, and reviews bids/proposals for purchased transportation contracts.Performs other related duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums, excluding High School Diploma, GED, Licenses, or Certifications.

Bachelor's degree from an accredited college or university in Transportation Management, Business Administration, Public Administration, Transportation or Urban Planning, or related field.Six (6) years of progressively responsible related management experience in a transportation, technology, customer experience, or related environment, including a minimum of six (6) years managing technical staff involved with operations, administration, reservations, technology development, or related activities as well as experience with implementation of modern mobility technology, including applications that support Mobility as a Service (MaaS).Pass a physical (medical) examination that includes a drug screen to operate DART non-revenue vehicles.Knowledge of budget development/analysis and operational cost factors.Knowledge of departmental policies and procedures.Proficiency in PC and knowledge of software applications, including proficiency in Trapeze, Lawson, Ripplestone, Tableau, Microsoft Office applications of Word and Excel, or other related software applications.Analytical and creative skills to solve complex interpersonal, technical, and administrative problems.Ability to be dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Ability to blend people into teams when needed. Creates strong morale and spirit in his/her team. Fosters open dialogue. Defines success in terms of the whole team. Creates a feeling of belonging in the team.Ability to write clearly and succinctly in various communication settings and styles; can get messages that have the desired effect.Ability to marshal resources to get things done, use resources effectively and efficiently, and orchestrate multiple activities simultaneously to accomplish a goal.Ability to use rigorous logic and methods to solve complex problems with practical solutions.Ability to quickly develop technical understanding; is good at learning new industry, company, or technical knowledge.Ability to accurately scope out the length and difficulty of tasks and projects. Sets objectives and goals. Break down work into the process steps. Develop schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals. Evaluates results.Ability to read a situation quickly. Good at focused listening. Can effectively negotiate complex agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.

WORKING CONDITIONS:

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

Open until qualified applicants are identified.