Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

PRIMARY PURPOSE:   

To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management for assigned offices.  

ESSENTIAL FUNCTIONS and RESPONSIBILITIES 

Responsible for overall operations management for all assigned locations/offices. 

Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements. 

Establishes business plan with goals and objectives for the partnership and locations/offices. 

Monitors management reports relating to the partner/office performance. 

Assists with the coordination of sales and client service efforts. 

ADDITIONAL FUNCTIONS and RESPONSIBILITIES 

Performs other duties as assigned. 

Supports the organization's quality program(s). 

Travels as required. 

SUPERVISORY RESPONSIBILITIES 

Administers company personnel policies in all areas and follows company staffing standards and training recommendations. 

Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. 

Provides support, guidance, leadership and motivation to promote maximum performance. 

QUALIFICATIONS 

Education & Licensing 

Bachelor's degree from an accredited college or university preferred. 

Experience 

Ten (10) years claims management experience including three (3) years prior supervisory experience or equivalent combination of education and experience required. 

Skills & Knowledge 

Strong technical claims knowledge 

Excellent oral and written communication, including presentation skills 

PC literate, including Microsoft Office products 

Leadership/management/motivational skills 

Analytical and interpretive skills 

Strong organizational skills 

Excellent interpersonal skills 

Excellent negotiation skills 

Ability to work in a team environment 

Ability to meet or exceed Performance Competencies 

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. 

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.