Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Do you possess a strong technical documentation background coupled with a passion for creating exceptional content? Are you eager to take on the challenge of supporting Amazon's position as the leading innovator in cloud computing and web services technology? This role presents an exciting opportunity to collaborate with a stellar technical team, contributing to UI development and product documentation efforts within a cross-functional, distributed environment. AWS Elemental MediaConnect (MediaConnect), an AWS service focused on transporting video content into the cloud, securely transmitting it for distribution, and replicating it for global distribution, is looking for a Technical Writer to produce high-quality technical publications for the service. AWS Elemental’s live video encoding and distribution services are major players in the live video streaming industry. Every day, content providers and broadcasters use our services to get live video events from the camera to the televisions and devices of millions of viewers around the world. Our customers demand product documentation that ensures they can get the job done. The AWS Elemental technical writers play a key role in ensuring the best possible user experience via complete and detailed content in Console help panels, and user and API guides. To succeed as the Technical Writer for MediaConnect, you must have strong experience writing scenario-based, JTBD technical content. You must have an aptitude for writing clearly about rich, complex software, and for describing intricate workflows. You must be an outspoken advocate for the customer and continually anticipate user assumptions and expectations. You must be prepared to set documentation priorities in a demanding role. You will have access to a formal mentor program so you can find a mentor who works best for you, based on factors such as location, job family, and job level. In addition to formal mentors, you will work and train with colleagues who are always learning from one another and supporting the career progression of each other. Here at AWS, you will be part of a team that embraces and learns from our similarities as well as our differences. We are committed to furthering our culture of inclusion, and we welcome teammates from an array of backgrounds and life experiences. We offer the opportunity to belong, connect, and contribute as members of a growing number of active affinity groups and employee resource groups. We host annual and ongoing learning experiences that cover a variety of inclusion and diversity issues, such as our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. This position is open to candidates in Portland, OR. Candidates near other AWS offices may also be considered. A day in the life Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work. About the team The AWS Documentation team writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members. *Why AWS* Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. *Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. *Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. *Inclusive Team Culture* Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. *Mentorship and Career Growth* We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications * Degree or certification in a relevant technical field or equivalent experience * A minimum of 5 years in a technical writing or lead writing role * Experience working directly with development teams and producing content for a technical audience * Demonstrate strong initiative for self-directed learning and problem solving in a highly technical environment * Ability to take ownership over documentation and actively participate in content creation for SDK/API documentation, blog posts, and technical bulletins Preferred Qualifications * Experience in a wide range of industries or focused experience in media and technology * Familiarity working with docs as code * An understanding of the software development lifecycle (SDLC) * Experience using and following a style guide * Ability to thrive in a fast-paced, ever-changing environment where priorities rapidly change * A proactive and unbiased attitude to resolving problems and delivering results * Strong attention to detail Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $195,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.