Description AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Do you have the desire to make a major contribution in the rapid growth environment of Computing? Do you want to build your skills in marketing and sales for long term career growth? If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team! (Watch this video to learn more about the Global MRC team: https://www.youtube.com/watch?v=tjJcOv\_uslA ) We are looking for talented builders to join the Global MRC team based in London to engage with AWS new and prospective customers. MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, educate them about the benefits of AWS and all the services we offer, in order to help them embark on their journey quickly and easily. This is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities. Roles & Responsibilities: - Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat, and researching existing AWS leads to create a detailed view of the customer’s need for cloud technology. - Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration. - Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases. - Through nurture efforts, create higher value leads resulting in higher conversion rates. - Work closely with Marketing and Sales stakeholders to achieve campaign goals - Opportunity to be part of a team to lead a global cross-functional MRC projects to drive operational excellence and better customer experience. A day in the life Other than engaging with customers on a regular basis to accelerate their cloud journey, you will also work closely with Marketing and Sales aligning on market and sales strategy. On a day-to-day basis, you will profile Marketing leads, reach out to customers, nurture them, uncover their IT roadmaps and work with sales stakeholders with proper handover. You will have regular cadences with these stakeholders to earn trust and be customer obsessed. You will be impacting the Sales Pipeline at the top-middle of the funnel. With consistent results, a rep can also take on projects or courses to upskill and to career growth. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Check out this video to learn more about our team culture: https://www.youtube.com/watch?v=KNQXtF56rMw https://www.youtube.com/watch?v=JTWW7UoJDEU https://www.youtube.com/watch?v=Wo4bC0v2GgI Basic Qualifications - Bachelor's degree - Speak, write, and read fluently in English - - 2+ years of work experience in a fast-paced and highly cross-functional organization - high-tech products/services highly advantageous. Preferred Qualifications - Master's degree - AWS Cloud Practitioner Certification / AWS Certified Solutions Architect – Associate Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.