We have an interesting opportunity for a Service Delivery Manager with IT/Infrastructure knowledge to join our Delivery Team. Introduction: Avanade is the leading innovator in digital services, business solutions and design-led experiences, delivered through the power of people and the Microsoft ecosystem. Born 2000 as a joint venture between Accenture LLP and Microsoft to combine deep industry and business expertise with the best enterprise software solutions and platforms. Avanade provides state-of-the-art solutions and applications based on Microsoft technology in the area of application & server infrastructure, cloud-based, desktop and workplace IT solutions, messaging, collaboration … Come join us: As Service Delivery Manager, you’ll lead and manage the delivery of multiple projects in your client portfolio. Your technical and service delivery experience make you a trusted partner for our clients. You are aware of everything that happens and will take appropriate measures, when necessary, in a timely fashion. On the one hand, you will be working closely with your operational colleagues (project and system engineers) and, on the other hand, with client stakeholders. A team of +10 will welcome you in the Delivery Talent Community, who can support you in your day-to-day activities and grow your career at Avanade. What You Will Do: * You will generate, lead, and communicate metrics to key stakeholders in regular service review meetings. For this, you’ll use the available reports and dashboards. * You coordinate and resolve any escalations or critical issues. * You will develop schedules, time/cost estimations, budgets, and documentation. * Together with your stakeholders, you propose, discuss, and implement plans for continuous service improvement. * You are a service delivery manager that will ensure a qualitative delivery of your project(s) and respect the milestones, planning, and finances. What You Will Bring - You have at least 5 years of experience as Service Delivery Manager in the IT sector. - You have general knowledge on IT Infrastructure concepts such as Hybrid Cloud Environments, Azure, Windows Server, Networking & Security. - As a natural communicator, building and maintaining relationships with various parties (colleagues, clients, …) is something you enjoy and take initiative in. - You are always looking for the best solution and are not afraid to be proactive or take ownership in escalations. - You work in a results-oriented way and encourage that in your environment. - You are fluent in Dutch/French and English, both in written and spoken form. What we offer At Avanade we continuously invest in the development of your skills. We help you to keep up to speed with the latest in technology and business via unlimited training possibilities. Besides an exciting international environment, a unique chance to participate in challenging projects, interaction with inspiring colleagues who have a professional attitude and attach considerable importance to teamwork; we stand for: - A competitive salary - A company car with fuel card - A package of additional benefits such as group insurance, meal vouchers, … - A hybrid work environment: occasional office/client work combined with working from home. - A chance to continuously grow your own technical and soft skills via endless training and certification opportunities. - A transparent environment with honest and open communication. - A company with career growth opportunities and a human-first approach. - A network of people around you (your career advisor, colleagues, …) that motivate you to learn and grow. Enjoy your career Some of the best things about working at Avanade · Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications) · Real-time access to technical and skilled resources globally · Dedicated career advisor to encourage your growth · Engaged and helpful coworkers genuinely interested in you A great place to work As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look! We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [1] Inclusion & Diversity | Avanade page. Create a future for our people that focuses on • Expanding your thinking • Experimenting courageously • Learning and pivoting Inspire greatness in our people by • Empowering every voice • Encouraging boldness • Celebrating progress Accelerate the impact of our people by • Amazing the client • Prioritizing what matters • Acting as one Learn more: To learn more about the types of projects our Infrastructure team works on check out these case studies: * [2] VentilatorChallengeUK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives * [3] Landmark Information Group finds a new home for its data in the cloud Interested in knowing what’s going on inside Avanade? Check out our blogs: * [4] Avanade Insights - exchange ideas that drive tomorrow’s innovation * [5] Inside Avanade - explore what life is like working at Avanade References Visible links 1. https://www.avanade.com/en/about-avanade/inclusion-and-diversity 2. https://www.avanade.com/en-gb/clients/ventilator-challenge-uk 3. https://www.avanade.com/en-gb/clients/landmark-cloud-native 4. https://www.avanade.com/en/blogs/avanade-insights 5. https://www.avanade.com/en/blogs/inside-avanade We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.