Create a better #TomorrowWithUs
At Siemens, we believe that technology with purpose has the potential to solve the greatest challenges of our time. With over 300 thousand of the world’s most brilliant minds and the power of a presence in more than 190 countries, we make a truly global impact.
At the Portugal Tech Hub, we drive change in our businesses and services, from Portugal to the world, in areas such as Cybersecurity, Software Development and Testing, Big Data, Artificial Intelligence, Cloud, and many more. 
With around a decade of history, the Portugal Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers. 


Are you one of them? Join us!   Your mission will be…
IT Service Management and IT Service Delivery:Identify, Analyze, Prototype, Implement and Operate/Maintain IT services based on Azure CloudCreate and Maintain Service Descriptions and Operational Level Agreements for the IT servicesWork on IT Compliance topics (i.e. Export, Privacy)Support Cybersecurity assessments and classificationsEnsure proper service documentation in IT toolsEnsure proper service cost calculation, monitoring, optimization and charging of IT servicesSupport team planning for related IT servicesPrepare budget planning for related IT servicesDevelop, introduce and ramp up new IT servicesClosely collaborate with the technical team colleagues (Architect, DevOps Engineers) and the Scrum Master for developing, implementing and operating of IT servicesSupport the cloud department in strategy development and implementation
IT Account Management:Coordinate pre-sales activities with prospective clients and Architects / Team LeadsClosely communicate and work with business stakeholdersPromote offered IT servicesIdentify potential new services based on demands
Processes:Define and optimize operational processes and procedures in close collaboration with Architects / TeamsCreate transparency, operational excellence, define KPIs and reportsSetup a good service management for incidents and service requestsWork with in an agile process
Chapter Lead / Team Lead:Support the team colleagues regarding personal development and growthSetup training and growth plans for the team colleaguesSupport the department manager regarding team planning and developmentBe the responsible in-country manager for the department colleagues at the same locationWork on P&O related topics for the local department colleagues
We are looking for someone with…Completed Bachelor's or Master’s degree or a comparable qualification in computer science or related technology fieldMinimum of 5 years of experience in IT operations & supportMinimum of 3 years of experience in the area of Azure CloudMinimum of 1 year of experience in the area of people managementOptionally experience in the area of Atlassian Software Suite (Jira, Confluence)Strong working knowledge of ITIL principles, ITSM, IT compliance and cybersecurityStrong collaboration and team development skillsStrong communication, facilitation, coaching and mentoring skillsStrong organizational capabilitiesExperience in working with virtual, globally distributed, multicultural teams remotelyWritten and spoken English and Portuguese on a proficient level is a must, additional language like German is a plusFundamental Azure Cloud knowledge is a must, more in-depth Azure knowledge is a plusGood agile process knowledge and mindset, preferably SAFe® certified
What you can expect from us…
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.  What makes us proud as an employer:Top Companies to work in Portugal 2023 (by LinkedIn)World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)Most attractive company to work in 2023 - 6th place (ranking of Universum)Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)
Please attach your CV in English.

#Siemens #PortugalTechHub #TomorrowWithUs

Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!