Job Description Minimum 5+ of experience is required in Technical Support Roles Administration support for SQL databases and/or Azure Cloud-based Must have knowledge of basics of Azure and SQL, Hand on experience in production support with Database experience Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language. Excellent understanding of Database concepts and deployments Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets. Experience working in a team environment, managing a diverse workload Ability to work independently, be adaptable to change and varied working hours Ability to take quick decisions, like when to escalate a ticket to next level Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions. Excellent Communication Skills - verbal, listening, and written (including technical writing). Passion for technology, lifelong learning and professional development. Experience in one or more of these areas desirable: Experience supporting Azure or other cloud-based solutions. Microsoft certifications in data platform or Azure technologies Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc., Basic Networking, Storage and Platform troubleshooting skills. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements -Minimum 5+ years experience with SQL DB or Any Open-Source DB. -Minimum 1+ years experience with Azure Fundamentals and Azure PAAS (Desirable) -Excellent Verbal and written Comms. (Can be located in Charlotte, DFW, Fargo, ND, or Seattle) Previous Microsoft experience (rehire) PostgrSQL null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.