**What You'll Do** As a **B&P Customer Specialist 2** in our Specialty Benefits Division Admin eFile department, you’ll be the primary contact responding to our clients, applying skills and procedures to provide a high level of value and service while creating effective working relationships with all customers. You’ll be consistently learning while having a rich variety in the work you do, which includes: + Using online procedural manuals and system applications to effectively interpret and resolve customer inquiries and provide clear and accurate information and education to promote understanding of product and services. + Educating account executives and outside brokers regarding e-file transmissions for eligibility processes and procedures. + Using problem-solving skills and in-depth product knowledge to identify process improvement opportunities which promote cost effective service delivery. + Providing service which meet established compliance and state regulatory requirements. + Performing other job-related duties or special projects as required. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years! **Who You Are** + 4+ years of customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education. + Must be able to handle multiple tasks in a fast-paced environment with strong attention to detail. + Ability to develop a broad understanding of insurance operations, products and concepts across all lines. + Strong computer skills including Excel proficiency and keyboarding. + Build positive relationships with diverse internal and external distribution channels, make quick judgements, and respond to difficult situations that requires tact and discretion. + Good decision-making when working on complex casework and making exceptions during new business processing. + Ability to prioritize work while maintaining service standards in the face of peak times, heavy workloads and with frequent interruptions. + Excellent organizational, written and verbal communication, and multi-tasking skills in a fast paced, changing environment with high accuracy and within established turnaround times. + Effective team member and a positive influence within the organization. + Compass experience is a plus! **Salary Range Information** Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. **Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)** $19.47 - $35.19 / hour **Time Off Program** Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness. **Pension Eligible** Yes **Additional Information** **Work Environment** This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC). You’ll work with your leader to figure out which option may align best based on several factors. **Work Authorization/Sponsorship** At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) For additional information around work authorization needs please use the following links: Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants) **Investment Code of Ethics** For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. **Experience Principal** At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site (https://www.principal.com/about-us/careers) to learn more about our purpose, values and benefits. **Principal is an Equal Opportunity Employer** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **Posting Window** We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. **Original Posting Date** 2/19/2025 **Most Recently Posted Date** 2/19/2025 LinkedIn Remote Hashtag \#LI-Remote