About the RoleAre you a driven and customer-focused individual seeking an exciting opportunity to gain hands-on experience in B2B customer support? Look no further than our 6-month internship at Swift, a world-leading provider of secure financial messaging services. As a B2B Customer Support Intern, you will have the chance to thrive in a collaborative, fast-paced environment and make a real impact.

What to expect:

Engaging with clients via email and phone to resolve inquiries and build rapportAssist the Order to Cash team in improving documentation and proceduresCollaborate with various departments to achieve team goalsManage tasks within given time frames and delivering high-quality work 

What will make you successful?

University student or graduate currently undergoing/completed a Bachelor's Degree or equivalent experience in Business Administration or related fields.Excellent communication skills with the ability to build rapport with clients from a wide range of backgroundsDemonstrating the ability to fully engage with clients, ensuring their concerns are understood and addressed accordinglySelf-motivated and proactive in seeking process improvements which effectively managing tasks in a fast-paced environmentExcellent collaborator with the ability to work effectively across different departmentsStrong time management skills and a commitment to delivering high-quality workFamiliarity with relevant software and tools, such as Microsoft Office, to efficiently manage tasks and data

Additional Info:

6-month internship; must be able to commitComprehensive training providedHybrid workingInternship allowance offeredConvenient location near LRT train stationOpen to local Malaysian applicants only

Why join our team?

By joining our team, you will have the chance to be part of a world-class organization that plays a vital role in shaping market practice and defining standards in the financial industry. You will be exposed to the end-to-end process for Order-to-Cash, working closely with our Finance Operations teams to ensure flawless customer experience.

You may like to know the team better by knowing the people in the team. Review LinkedIn profile of the people on the list below:
 

Reeshna – Talent Acquisition

Thilaka Bhaskaran - Hiring Manager

              

              

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

              

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.