Job Description JOB DESCRIPTION: Insight Globals client is seeking an experienced BA/Product Owner to join the State of Massachusetts. You would be joining The Executive Office of Health and Human Services (EOHHS) which is the largest secretariat in state government and is comprised of 11 agencies and the MassHealth program. The Business Analyst will support SCSEP's technology and process implementation by analyzing workflows, identifying improvement opportunities, and facilitating the integration of new technologies. This role requires strong analytical skills, proficiency in SharePoint, Power Automate, Microsoft Forms, Adobe Pro, and Visio, and a commitment to working with diverse populations. The Business Analyst will play a key role in change management efforts, ensuring that solutions align with program needs and participant requirements. Key responsibilities include:   Analyze current processes within SCSEP and identify areas for technology-driven improvements.   Design and optimize workflows in SharePoint, leveraging Power Automate and Microsoft Forms for automation and improved functionality.   Collaborate with the Project Manager, SCSEP staff, and program participants to define project requirements and specifications.   Conduct data analysis and prepare reports to support decision-making and demonstrate project impact.   Develop and manage change management strategies to support successful implementation and user adoption of new processes.   Create process maps, user guides, and training resources using Adobe Pro and Visio. Facilitate workshops and training sessions to ensure staff and participants understand new workflows and systems. Compensation: $54/hr to $64/hr. Exact compensation may vary based on several factors, including skills, experience, and education. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Must Haves:   Bachelors degree in business administration, information technology, or a related field.   3+ years of experience in business analysis/ Product Owner ideally within social services or Human Services   Strong SharePoint design or administration, Power Automate, Microsoft Forms, Adobe Pro, and Visio.   Experience in change management and a track record of working effectively with diverse populations.   Analytical mindset with excellent communication and presentation skills.   Certified Business Analysis Professional (CBAP) certification is a plus. STRONG PERSONAL SKILLS - Must be self-sufficient but also a team player, very personable null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.