Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.
Provides direction and guidance to associates on customer service approaches and techniques to ensure customer complaints and issues are resolved within company guidelines.
Maintains area of responsibility in accordance with company policies and procedures by ensuring claims and returns are properly handled, area is zoned, merchandise/supplies are arranged and organized, shrink and damages are identified, and a safe work environment is maintained.
Assists management with the supervision of associates in multiple departments by assigning duties, developing and communicating goals, teaching and ensuring compliance with company policies and procedures, supporting the Open Door Policy, and conducting daily meetings.
Participates in the hiring, recruiting, training, coaching, and evaluation of associates in assigned area.
Works with associates to ensure proper execution of customer inventory flow process, backroom standards are maintained, freight is processed correctly, and the backroom is ready for incoming freight.
Ensures claims associates are processing claims according to company polices.
Leadership Expectations
Respect for the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform; helps to attract the best, diverse talent.
Respect for the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Respect for the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Service to the Customer/Member: Delivers results while putting the customer first.
Service to the Customer/Member: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include vacation and sick leave according to applicable law, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, Sam's Club Membership, Military Leave Pay, adoption and surrogacy expense reimbursement, fertility benefits, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.
The hourly wage range for this position is $17.00 to $24.00*
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
En Sam’s Club, ofrecemos un salario competitivo, así como bonos basados en el desempeño y otros grandes beneficios para una mente, cuerpo y cartera más felices.
-Los beneficios de salud incluyen cobertura médica, de visión y dental.
-Los beneficios financieros incluyen 401(k), compra de acciones y seguro de vida pagado por la compañía.
-Los beneficios de tiempo libre pagado incluyen PTO, licencia parental, licencia de cuidado familiar, duelo, servicio como jurado y votación. También recibirás PTO que se puede usar para vacaciones, licencia por enfermedad, días festivos u otros fines. La cantidad que recibes depende de la clasificación de tu trabajo y la duración de tu empleo. Cumplirá o superará los requisitos de las leyes de licencia por enfermedad pagada, cuando corresponda.
- Otros beneficios incluyen discapacidad a corto y largo plazo, Membresía de Sam's Club, Pago de Licencia Militar, reembolso de gastos de adopción y subrogación, beneficios de fertilidad y más.
Live Better U es un programa de beneficios educativos pagado por la compañía para asociados de tiempo completo y de tiempo parcial en las instalaciones de Walmart y Sam's Club. Los programas van desde la finalización de la escuela preparatoria hasta los títulos de licenciatura, incluido el Aprendizaje del Idioma Inglés y certificaciones de corto plazo. La matrícula, los libros y las tarifas son pagados en su totalidad por Walmart.
Los requisitos de elegibilidad se aplican a algunos beneficios y pueden depender de la clasificación de tu trabajo y la duración de tu empleo. Los beneficios están sujetos a cambios y pueden estar sujetos a un plan específico o a los términos del programa.
Para obtener información sobre los beneficios y la elegibilidad, consulta One.Walmart en One.Walmart (en inglés)
El rango salarial por hora para este puesto es $17.00 to $24.00*
* La tarifa por hora real será igual o superior al salario mínimo requerido aplicable al lugar de trabajo.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:Will meet all store requirements to handle and/or sell firearms, such as completion of a firearms-specific Criminal Background Check (CBC), Firearms Authorization Training, and state specific requirements within time frames permitted. Will successfully complete all job required trainings and assessments.Minimum Qualifications:Will meet all store requirements to handle and/or sell firearms, such as completion of a firearms-specific Criminal Background Check (CBC), Firearms Authorization Training, and state specific requirements within time frames permitted. Will successfully complete all job required trainings and assessments.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...Pr-2 Km 2.2 Kennedy Ave, San Juan, PR 00920-1715, United States of America