At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: Backroom Manager Department: Grocery FLSA: Non-Exempt General Function Provides prompt, efficient and friendly customer service. Receives product, verifies invoices, delivers product to the appropriate department in a prompt, efficient, friendly and safe manner. Core Competencies + Partnerships + Growth mindset + Results oriented + Customer focused + Professionalism Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers Positions that Report to you: None Primary Duties and Responsibilities + Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. + Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. + Makes an effort to learn customers’ names and to address them by name whenever possible. + Assists customers by: (examples include) + Escorting them to the products they are looking for. + Securing products that are out of reach. + Loading or unloading heavy items. + Making note of and passing along customer suggestions or requests. + Performing other tasks in every way possible to enhance the shopping experience. + Answers the telephone promptly and provides friendly, helpful service to customers who call. + Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. + Works with company’s subsidiaries to receive product. + Ensures receipts and takes to accounting in a timely manner. + Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner. + Unloads products from truck and ensures placement in a non-intrusive area. + Uses forklifts to unload trucks and place in backroom. + Delivers items to the appropriate department. + Checks invoices for accuracy and signs vendor paper work. + Receives all vendor orders. + Protects cold food chain and integrity of product. + Coordinates the receipt and lock up of controlled items, e.g. (liquor, cigarettes, pharmacy inventory). + Works with returned items, writes up items with drivers, ensures the signed receipts are returned to the accounting office in a timely manner. + Maintains area for sale items to ensure convenience for the management team (displays, etc.) + Maintains a clean and orderly backroom. + Ensures cardboard and trash areas are clean daily. + Aware of store’s needs, specifically in the grocery department. + Keep training certifications current, i.e. forklift certifications. + Works with the internal customers in a timely and efficient manner. + Works in a safe and efficient manner to reduce product damage and spoilage. + Works for the store department to do small equipment repairs. + Maintains cleanliness outside of store to the dock area, and behind the store. + Maintains strict adherence to department and company guidelines related to personal hygiene and dress. + Adheres to company policies and individual store guidelines. + Reports to work when scheduled and on time. Secondary Duties and Responsibilities + Answers questions from outside customers and helps whenever necessary. + Assists in other areas of store as needed. + Performs other job related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics + Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. + Ability to do simple addition and subtraction; copying figures, counting and recording. + Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing. Education and Experience + High School or equivalent experience. + Six months to one year of similar or related experience. + Supervisory experience preferred. Supervisory Responsibilities (Direct Reports) + Responsible for managing the backroom duties and employees. Physical Requirements + Must be physically able to exert up to 100 pounds of force occasionally; exert up to 50 pounds of force frequently; and exert up to 20 pounds of force constantly to move objects. + Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field ofvision. + Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions This position is continually exposed to dirt. There is frequent exposure to temperature extremes, dampness, equipment movement hazards and cleaning chemicals/solvents. Equipment Used to Perform Job Electric pallet jack, hand pallet jack, RPM, intercom system, forklift, telephone, and two-wheeler. Contacts Has daily contact with internal customers, suppliers/vendors, and the general public. Are you ready to smile, apply today.