BACO Dispatcher - Wicomico OVERVIEW: Customer Service Representative/Dispatcher shall provide direction and maintain communication with all vehicle operators while monitoring adjustments where necessary to maximize on-time performance and minimize service disruptions because of vehicle/vehicle operator availability and/or emergency situations. Customer Service Representative is required to screen, verify recipients eligible for the Baltimore County Medical Assistance Transportation Grant Program. Transdev is proud to offer: + Competitive compensation package of $18.25/hour with a $2,000 sign-on bonus + Comprehensive health, dental, and vision insurance offerings + Retirement savings (401K) plan + Paid time off and sick days + Opportunities for professional growth and advancement RESPONSIBILITIES: + Vehicle operators shift and scheduling adjustments. + On-time gate performance, productivity, and service + Pull-outs per schedule. + Effective communication with Baltimore County and Subcontractors + Accurate and consistent documentation of daily items including operator attendance, passenger and scheduling issues, emergency situations and other daily events or disruptions. + Checking operators in for shift (credentials) + Reconciliation of trip manifests by vehicle operators. REQUIRED EDUCATION AND EXPERIENCE + High school diploma or equivalent. and a minimum of three years of successful dispatcher experience or three years of administrative experience in a transit dispatch environment. + Data entry experience and a general knowledge of windows-based computer operating systems and MS Office Suite + Must be able to work flexible hours or shifts. + Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion. + Excellent communication skills both verbal and written a must. + Detail oriented, well organized, and possess effective time management skills. + Proven customer service and interpersonal skills a must. + Must be able to work as a member of the team. + Ability to interact professionally on all levels and be able to work well with diverse groups. + Ability to adapt and remain flexible in a fast-paced environment. PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Work is generally done sitting at a desk, utilizing repetitive hand and wrist motion. Lifting, pulling, and bending is required. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions. 100% of work is accomplished in doors and in air conditioned or well-ventilated facilities. + Must be able to sit for long periods of time. + Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as lifting, walking, stooping, and handling materials. + Must be able to lift or handle up to 25 pounds. + Exposure to considerable amounts of dust, vehicle fumes or airborne particles, toxic or caustic chemicals and vibrations and noise. About Transdev: Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment. For more information please visit our website at www.transdevna.jobs The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 3619 Pay Group: ZF2 Cost Center: 157 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.