Bakery Clerk

Position Objective:  To assist customers in their shopping experience by producing, stocking and packaging bakery items in the most efficient, friendly, and courteous manner possible.
Reporting Structure:  This position formally reports to the Bakery Manager.

Status:  This is a non-exempt position.

Knowledge
 The following is a list of any certifications, formal education, or training requirements for this position.
 Essential Knowledge
 * A food handling permit must be obtained within the first 14 days of employment.  
 * Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.    
 Non-Essential Knowledge
 * A high school diploma or equivalent is preferred.
 Skills
 The following is a list of the basic skill requirements for this position.  
 Essential Job Functions
 * Know and implement the Cosentino’s Customer Service Standards.  
 * Courteously and efficiently assist customers by filling orders at the bakery counter.  
 * Know your department products, procedures and policies so that you can accurately and courteously answer customer questions.  
 * Assist in merchandising products in a creative and appealing manner, and keep display cases clean and full.  
 * Meet or exceed productivity standards to produce desired team and individual results.  
 * Follow rotation procedures to ensure stale or outdated product is not used or purchased by customers.  
 * Follow instructions for breaking out next day’s product and ensure all special orders are addressed.  
 * Ensure the bakery is stocked, cleaned and ready for the next shift or day’s business.  
 * Actively work to keep your work area and your department as a whole clean and safe for customers and coworkers. 
 * Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.  
 * Able to operate, clean and maintain all equipment safely and competently. 
 * Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.  
 *  Demonstrates the basic math and reading skills required for the position.  
 Non-Essential Job Functions
 * Promote sales by suggesting additional products or services.
 * Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
 * Quickly unload incoming shipments of bakery ingredients and neatly stock them in their designated areas without damaging merchandise.
 * Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
 

Physical Abilities
 The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
 Essential Abilities
 * Reaching overhead with both arms up to a maximum of 70 inches, twisting at the waist and lifting objects with both hands weighing up to 20 lbs.  
 * Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 20 lbs.  
 * Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.  
 * Occasionally lifting and carrying up to 35 lbs.   
 * Bending and squatting, at times all the way to floor level.  
 * Able to work in colder conditions of the grocery coolers and freezers.  
 Non-Essential Abilities
 * Climbing a ladder, possibly up to 5ft.