The Digital Adopcion campaign Manager provides full leadership and supervisory responsibility in the development of marketing/communicaiton campaigns in order to increase digital indicators across consumer bank. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. **Responsibilities:** + Lead the digital adoption campaigns team to achieve business objectives according to the pre-determined goals including digitization growth and revenue growth. + Monitor daily campaign results, client digitzaiton indicators, digital growth forecast, service, operation to ensure that all campaigns are exectued with proper timing and high level of performance standards as well as in compliance to internal policies, guidelines and also regulatory requirements. + Oversee control and compliance with defined operational policies & procedures, and ensure appropriate communication and campaigns at all times. + Supervise and motivate related teams on campaign activities and performance. Provide training, coaching and support to ensure that staff deliver digital growth results in an effective manner. + Remain current on the market and client. Support new product launch and development / implementation of marketing campaigns. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Banamex, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. **Qualifications:** + 5-8 years previous sales management experience in telesales + Good knowledge of the responsible products + Good communication and presentation skills. + Positive mindset with demonstrated people management skills and ability to motivate high performance sales teams + Able to thrive in a fast-paced environment and undertake sales deliverables challenges + Analytical and detail oriented **Education:** + Bachelor’s/University degree or equivalent experience ------------------------------------------------------ **Job Family Group:** Consumer Sales ------------------------------------------------------ **Job Family:** Telesales ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.