The Banking Control Testing Utility is responsible for assessing the adequacy of Controls, Monitoring and Testing Tools that are designed and executed by the Banking & International Segment business teams. This position reports to the Banking & International Control Assessment & Testing Head, within the COO’s Central Controls Capabilities organization. It is a strategic- and execution-oriented management position that is accountable for operational controls performance assessment and assurance for Banking controls, monitoring and testing tools, including the design and execution of control assessment processes, results reporting, and insight sharing related to the above scope of controls assurance activities. The role is focused on Banking controls but will operate as part of a team responsible for controls owned by the International business segment. Coverage may vary to meet internal and external deliverables across the Banking & International Assessment and Testing team. The Banking – Control Assessment & Testing Lead directs a team of approximately 6 controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control assessment planning and execution. The position closely follows the latest trends in controls assurance, appropriate and effective control design, and adapts them for application within their own job and covered businesses. The role will require engagement with senior managers at Director or Managing Director levels. Excellent management and communication skills are required to negotiate internally, frequently with Business and COO stakeholders. Strong communication and diplomacy skills are required to guide, influence, and convince others, particularly colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. The role necessitates a degree of responsibility over technical strategy. Responsible for supporting the Banking & International Controls Testing Head on handling staff management issues, including resource management and allocation of work within the team/project. **Responsibilities:** + Supports the Banking & International Controls Testing Utility by leading a team responsible for assessing control design, designing control assessment tools and developing control assessment procedures, ensuring control assessment transitions, dispositioning exceptions, and developing insights. + Carries key responsibility for Control Design Assessment (CDA) by influencing the design of the quality review process, defining the work plan, and resolving escalations. + Performs decision-making of control assessment design activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions. + Has the ultimate decision on controls assessment outlier escalations. + Handles control assessment interactions with senior managers at Director or Managing Director levels. + Maintains relationships and drives accountability with partners and stakeholders to drive control assessment success in support of the business's strategy. + Represents control testing in Operational Risk Forums (ORF) and senior meetings as needed and works with each respective team to finalize materials. + Works with colleagues in other areas of Risk Management, Compliance/Control, and the Businesses to assure appropriate management of risks applicable to the Banking business. + Oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for detecting unmitigated risks arising from failed internal processes, inadequate controls, and emerging risks in partnership with Banking. + Approves assessment procedures in Confluence and is responsible for delivering relevant procedures to Internal Audit reviews and issue remediation. + Maintains resource forecast for own team as well as forecasting for successful controls assessment transition and Central Execution training. Supports team members on topics ranging from testing design and execution to performance management and control assessment platforms basics. + Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment testing. + Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control assessments. + Sets ambitious and measurable control testing goals for self and teams that align to business strategy and support business strategy realization. + Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. + Supports other relevant work efforts of department where needed and as directed by their manager. **Qualifications:** + Experience managing risk in a first line role, or experience in a second- or third-line assurance or testing role. + Experienced in Banking products and distribution channels. + Subject matter expert on controls design, execution and/or control testing. + Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint. + Effective communication, written and presentation skills. + Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration. + Demonstrated analytical ability; asks insightful questions, breaks analytical challenges into workable components and draws meaningful conclusions. Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed. + Independent thinker and able to provide value-adding credible challenge to businesses/functions. + Proficient in developing new ideas to mitigate risk and improve current processes. + Prioritizes high impact potential problems effectively. Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment. Articulates clearly how risk technology supports unit's business, as well as the issues due to gaps between the current technology and known business requirements. Ability to measure and assess the impact of rare-event risks. Well-versed in reviewing the dimensions of risk. + Demonstrates Leadership skills with an understanding and appreciation for diverse backgrounds. + Ability to balance strategic priorities with tactical actions. + Excellent communication skills required to negotiate internally, often at a senior level. + Experience of human-centered control design an advantage. **Travel Requirement:** + Less than 10% of the time. **Education:** + University degree preferred. **Primary Locations:** + Tampa, Jacksonville ------------------------------------------------------ **Job Family Group:** Risk Management ------------------------------------------------------ **Job Family:** Business Risk & Control ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Tampa Florida United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $130,880.00 - $196,320.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Dec 30, 2024 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 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