BANKING OPERATIONS LEAD WHAT IS THE OPPORTUNITY? This position is responsible for conducting day to day support of the Deposit Operations department. Key responsibilities include the following: Check Fraud/Check Collections (breach of warranty/without entry claims), Electronic Check Adjustment related activities, and Deposit Account Control Agreements. Additional duties include case intake, investigation, follow-up, and resolution. Colleague will represent the department to both internal and external clients in response to inquiries and requests. What you will do Responsible for performing Check Fraud/Check Collections (breach of warranty/without entry claims), Electronic Check Adjustment, and Deposit Account Control Agreement related activities utilizing various systems to assist in case intake, investigation, follow-up, and resolution. Utilize banking systems to review account/transaction histories, locate check copies, research deposits/offsets, and review affidavits. Responsible for researching and processing check adjustment requests via The Clearing House – SVPCO and The Federal Reserve – FedLine Web systems. Responsible for classifying check fraud types, processing new claims, faxing/emailing/mailing out hard copies of claim documentation, as well as performing follow up to determine status of existing claims. Review and approve the work of colleagues within the unit. Provide a high level of customer service to both internal and external clients by providing accurate and concise information. Respond to inquiries regarding various functions within the unit. Make wise informed decisions within the guidelines of bank policy, department procedures, and check requirements for negotiability. Ability to complete assigned duties timely and efficiently with minimal supervision. Provide feedback and update leadership regarding trends observed. Drive results through support of case management/resolution activities. Lead a group of highly motivated colleagues in support of department objectives. Must-Have* Bachelor's Degree or equivalent Minimum 2 years of branch or back-office banking and operations experience. Minimum 2 years of experience with Outlook and Microsoft Office Applications Skills and Knowledge Must be able to work in an accurate and effective manner in a fast-paced deadline-oriented environment. Exercise good judgment in making decisions that impact client accounts and City National Bank operations. Good oral and written communication skills. Excellent organizational skills and detail oriented. Ability to multi-task while maintaining a high level of quality and efficiency. Ability to analyze and interpret complex information. Requires excellent working knowledge of complex Bank products/processes and legal/regulatory requirements. Great quality and quantity of work, job knowledge, customer service, problem solving, ability to work independently, and initiative to take on new assignments. Strong communications skills to handle complicated or sensitive information with clients, account officers, or other outside parties. Experience supporting check related functions. Thorough knowledge of features of a check and characteristics of fraudulent items. Experience working in a fast-paced environment that demands strong organizational, technical, and interpersonal skills. Good understanding of Reg CC, Reg J, and UCC. Strong working knowledge of IBS Insight, Vsoft, Synergy, Salesforce, FedLine Web, and SVPCO or equivalent experience. Compensation Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. *To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.