**Overview:** Completes routine skilled activities to maintain and monitor tax, escrow, insurance and print for loans serviced, while maintaining compliance with various Federal, state and investor requirements. **Primary Responsibilities:** + Complete routine data entry/system updates and validation related to Insurance, Tax, Escrow and Mortgage Insurance. + Complete standardized document reviews and validation related to Insurance, Tax, Escrow and Mortgage Insurance. + Complete related documentation preparation of a basic nature. + Respond to and/or initiate standard requests related to Insurance, Tax, Escrow and Mortgage Insurance. + Complete low to moderate complexity exception processing including non-standardized loan level research and maintenance related to escrow accounts. + Complete entry-level reconciliations related to escrow activities as required by assigned area. + Contact customers and/or vendors as required to complete escrow-related activities. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Scope or Responsibilities:** The position completes operations work in providing escrow administration support for serviced loans. **Education and Experience Required:** Associates degree, OR in lieu of degree, A combined minimum of 2 years’ higher education and/or work experience Proven customer service experience Proficiency with personal computers as well as pertinent spreadsheet and word processing software Demonstrated verbal and written communication skills Demonstrated problem-solving skills **Education and Experience Preferred:** Minimum 1 year relevant experience M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.