**Overview:** Processes and researches payments according to account specifications for Lockbox customers. **Primary Responsibilities:** + Research and resolve customer inquiries received from internal business partners. + Complete entry-level reconciliation of internal department general ledger accounts as required by assigned area. + Prepare daily reports utilizing standard worksheet templates. + Open and prepare bank-by-mail deposits for processing. + Complete customer lockbox set-ups utilizing internal department applications to allow for accurate processing of transactions according to customer specifications. + Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Complete other related duties as assigned. **Education and Experience Required:** + Associates’ degree + In lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience **Education and Experience Preferred:** + Minimum of 2 years customer service experience in the financial service industry + Contact center experience + Strong customer service skills + Strong organizational skills + Strong analytical skills + Strong problem-solving skills + Strong written and verbal communication skills + Ability to interact with different levels of the organization **Scheduled Shift/Required Availability:** + Monday-Friday, 8:00am-4:30pm **Location/Working Model:** + This is an on-site position requiring five days per week in-office + Eligible candidates must live within commuting distance to the office + We are located at 850 Main St, Bridgeport, CT 06604 M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.00 - $34.29 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Bridgeport, Connecticut, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.